sales analyst Harlow, England
Job description
WHO WE ARE
We’re Tapi, a passionate flooring retailer in the UK with a difference. We excite people about the transformative effect that great floors can have on their home. Since we founded in 2015, we’ve opened over 170 stores across the UK and with a flock of mobile showrooms buzzing around the country, we’re wowing our customers like they’ve never seen before.
Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values – Inspire, Reassure, and keep things Simple – all help us to deliver the Tapi Difference to our customers and continue to fuel our growth.
Our (not-so-secret) secret to our success is our people - 900 colleagues (and counting!)- the recipe to which are our unique ONETAPI Leadership behaviours, which are weaved into the fabric of everything we do and how we do it. From treating every customer like they’re our nan and selling inspiration to being pioneers, not settlers, living with a curious mind, having a bias for action and doing things the Tapi (family) way and more!!
We have an exciting opportunity to join our Tapi family as a Sales Advisor and we’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience!
YOUR TAPI RESPONSIBILITIES
- Work together with your store team to “wow” our customers at every turn.
- Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
- Support your team with promotion changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
- We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
- We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
ABOUT YOU
You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!
You're up for a challenge and thrive in a busy store environment. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action.
ONETAPI LEADERSHIP BEHAVIOURS:
We believe we’re at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.
When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:
We treat every customer like they're our Nan!
- We sell inspiration
- Dream big think scientifically
- We live with a curious mind
- We Do Things The Tapi (Family) Way
- We're pioneers not settlers
- We have a bias for action
Like what you hear? Don't delay and apply below!
