sales analyst Cirencester, England
Job description
About Us
REPA is the leading European distributor of spare parts for catering equipment, coffee, vending machines and domestic appliances and is a trusted partner for equipment manufacturers. Since 2022 REPA has been a division of Parts Town Unlimited, a global leader in the high-tech distribution of essential replacement parts, related products and services for the foodservice, appliance and HVAC industries.
REPA customers benefit from a strong spare parts expertise, with more than 40 years of market experience from the REPA businesses across Europe. With the largest database in the industry accessible through state-of-the-art webshops, high stock availability and highly innovative logistics centres ensuring the fastest parts delivery in the industry, REPA supplies every customer with the right part, at the right time, anywhere.
We operate the UK branch of REPA Italia from our offices in Cirencester focusing primarily on the coffee market but also covering the full range of foodservice spare parts.
The company is driven by our core values – Safety, Integrity, Innovation, Passion, Courage and Community. These values are shared by all of our team members.
Purpose of Role:
A Customer Sales Advisor is a key role in delivering a high standard of customer service by understanding customers’ needs, providing solutions and supporting the company’s internal sales activities. This role requires an individual who is experienced and thrives in a busy office working environment with the ability to maintain a professional approach to their work. Thoroughness and attention to detail are essential with a skill to remain positive and enthusiastic in support of the Company’s mission and values.
Key Duties:
· First point of contact, answering calls, screening enquiries and forwarding as necessary
· Handle high volume inbound calls from customers in a polite, helpful and knowledgeable way
· Manage and process customer orders and enquiries
· Follow up enquiries
· Understand and identify sales opportunities and liaise with external sales team accordingly
· Liaise with customers of order progress
· Manage customer concerns and respond in a timely manner
· Process new login enquiries
· Identify part numbers from exploded views
· Liaise with Technical for advice when applicable
· Manage emails, fax & web based enquiries
· Ensure workplace health & safety requirements are met
· General admin duties
· Implement, maintain and improve the Quality Management System in line with ISO 9001
Key Skills:
· Data accuracy and attention to detail
· Minimum 2 years’ experience in a similar role
· Excellent written and verbal communication skills
· Positive telephone manner
· Fully IT Literate with excellent keyboard skills
· Excellent listening skills
· Ability to work under pressure in a busy working environment
· Handle complaints in a calm, professional and helpful manner
· Ability to multitask & problem solve
· Effective team player and the ability to work on own initiative
· Organised and the ability to prioritise workload
· Effective communication with other departments
· Flexibility in line with the needs of the business
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Gloucestershire, GL7 5XL: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
