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Job Description:

We are seeking a Sales Advisor to join our Small and Medium Business (SMB) team at BT. SMB is a crucial sales channel for BT, focusing on small and medium business customers. As a Sales Advisor, your role will involve developing and expanding business with a portfolio of SMB customers. Your primary goal will be to provide excellent solutions that help UK small businesses thrive in a competitive market.

Responsibilities:

• Manage a defined account base of small SMB customers with single sites and simple order needs.
• Sell BT & EE's standard products in mobile, connectivity, and IP voice.
• Build successful and profitable relationships within the assigned account base.
• Utilize BT sales methodology to retain, develop, and grow business, including effective questioning to understand customer needs.
• Thrive in a target-driven, customer-facing environment, meeting targets and Key Performance Indicators (KPIs) such as customer contact activity, pipeline health, and revenue growth.

Essential Skills:

• Excellent communication skills, both written and verbal, with the ability to listen, influence, guide, and convey messages effectively.
• Proficiency in using IT systems, databases, and software packages, including experience with data management, emails, and UC tools like Teams.
• Customer service skills, understanding how to approach and address customer wants and needs, setting expectations, and providing solutions.
• Track record of achieving or exceeding targets, with a strong motivation to meet outcomes and effectively manage workload.
• Adaptability and willingness to learn, following guidance, constructive feedback, and established processes.

Desired Qualifications:

• Sales experience is advantageous but not essential. We value willingness to learn, drive, and ambition.
• Experience in a contact center environment or evidence of working in a fast-paced, busy setting.

Benefits:

Joining BT means becoming part of an organization that connects and empowers millions of people every day. In addition to an attractive salary, we offer competitive benefits including a BT Pension scheme, generous annual leave, flexible benefits options, world-class training and development opportunities, discounted broadband, mobile, and TV packages, and access to retail discounts.

You may have some and not all of the experience listed but we'd love to hear from you regardless as many skills are transferable.

Job Types: Full-time, Permanent

Salary: £27,000.00-£35,000.00 per year

Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person

Reference ID: SalesAdvisorGlasgow

About BT

CEO: Philip Jansen
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Public
Website: www.bt.com/careers
Year Founded: 1846