safety manager Chelsea, England
Job description
An exciting opportunity has arisen to work within The Royal Marsden’s Quality & Patient Safety department. This B4 role will have a particular focus on administrative support for the PALS, Bereavement & Complaints teams. The role will also provide pooled administrative support for the wider department as and when needed.
The successful candidate will regularly liaise with colleagues of varying levels of seniority throughout the Trust and occasionally with external agencies, therefore, a high level of professionalism and communication skills are required for this role.
The post holder will play a key role in the provision of a robust and responsive complaints
services in line with the latest legislation, national guidance and Trust policy. They will contribute to an efficient, compassionate, professional and comprehensive service working with the teams to set the standards, promote and drive improvements for complainants, patients, their families and their carers across the Trust
The post holder will also be one of the administrators who will support the Quality & Patient Safety team, providing essential assistance for the corporate responsibilities of the department including secretarial support for relevant governance committees.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification.
- Proactively work as part of a team and provide administrative support to the Complaints, PALS, Bereavement teams including logging new concerns, complaints and other feedback on to the databases (including Datix) and keeping these updated.
- Provide a responsive and helpful central point of contact for persons and organisations having business with the Quality & Patient Safety team. To answer telephone calls and other enquiries, dealing with, or redirecting, as appropriate.
- Deputise for other members of the administrative team within the department to cover sickness and holidays.
- To process incoming mail and ensure outgoing mail is distributed in a timely and efficient manner.
- To assist with the payment and organisation of invoices and ensure that the appropriate process is followed.
- To process a range of documents, including those of a confidential nature, reports, Board papers and letters using programmes such as Word and Excel. To ensure that all documents are presented in accepted Trust formats.
- To organise a range of internal and external meetings on behalf of the Quality & Patient Safety team, greet visitors and arrange rooms and catering requirements, and take minutes of
