Safe at Home Administrator Portsmouth, South East England, England
Job description
Salary: Band 5 - £22,437 - £24,148 p.a.
37 hours per week
Permanent
The Service:
The Private Sector Housing Team aims to improve living conditions for people across the private sector and delivers a wide range of services including the regulation of privately rented accommodation, delivery of financial assistance to enable home owners or tenants to live in a safe home, Disabled Facilities Grants, mandatory HMO Licensing and residential Mobile Home Park Licensing, investigation of allegations of harassment and illegal evictions and Safe at Home services.
The Safe at Home team supports independent living and hospital discharge with the use of technology and safety equipment. Our in house team provides home assessments where a range of equipment and advice is given based on the customer's individual needs and lifestyle, to enable them to live safely in their own home.
What is the role?
The role is to provide day to day administration support for the Safe at Home team. The main function of the role is to administer installation, maintenance and removal for the Safe at Home services for a wide range of customers and complete all financial tasks involved.
Who is the person?
You need to:
- Have excellent literacy and numeracy skills - a proven educational record which includes a recognised Maths and English qualification would be an advantage.
- Have a basic understanding of how assistive technology and provision of safety measures can help households to live independently in their own home, would be an advantage.
- Have experience in general office working and administration including:
- Receiving initial or ongoing enquiries / complaints from members of the public or other customers; and provision of information to the customer in relation to service enquiries. This may be by telephone, email or face to face.
- Have experience of telephone communication.
- Arranging appointments for officers.
- Producing and sending written information to customers and transferral of such information to the current databases.
- Ensuring that all records electronic or paper are fully up to date and accurate and stored correctly.
- Using the financial system to raise customer records and invoices
- Have an excellent attention to detail.
- Have an appreciation of the diversity within Portsmouth’s housing market.
- Have the organisational skills to manage multiple workloads and limited resources.
- Be self-motivated with the autonomy to make decisions and implement improvements where necessary. The post holder will be able to remain calm and resilient in challenging situations
- Be able to work effectively as a member of a busy team and be flexible in order to be able to adapt to the needs of the service.
- Have excellent people skills with the ability to resolve conflict, but have a sympathetic, friendly and empathetic manner to be able to understand the situations of our customers.
- Have excellent communication (including listening) skills with the confidence to discuss your requirements with professionals making referrals; carers; and customers.
- Have knowledge of Microsoft IT systems and databases and be confident in their use – to include Word, Outlook and Excel.
- To be able to understand the technology that is being utilised and assist in ensuring that sufficient stocks of equipment are available for installation.
- Have a good understanding of client confidentiality and GDPR.
- Have t he ability to converse at ease with customers and provide advice in accurate spoken English
Closing date: 14 th April 2023
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click here for the full job profile!
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
- A generous pension scheme
- Up to 31 days annual leave per year + bank holidays
- Flexible / hybrid working
- A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
- Free Access to Employee Assistance Program (EAP) and wellbeing support
- Access to a wide range of training and development opportunities including apprenticeships
- Potential to purchase additional annual leave
- Business travel support and initiatives, including bike loans
