Runners Birmingham, England
Job description
THE BRAND
At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
THE ROLE
OVERVIEW
Attention to detail is at the heart of everything we do, from product choice and menu development to creating the perfect environment throughout the day, every day.
At F1Arcade, our front-of-house team provides the best of the best service within hospitality to our guests, from the first approach to their goodbye.
They have a comprehensive and extended knowledge of the menu and the capability to serve in a timely and efficient manner to the needs of our guests.
Our runners deliver refreshingly poured drinks and cocktails or delicious hot food products to Guests, exhibiting exceptional energy and a sense of urgency in meeting the needs of our Guests and assisting our waiters in delivering outstanding service.
Runners are important team players in making our guests experience the best of the best service within hospitality by engaging and working with all teams to ensure our guests are generally present in giving our Guest’s visits to F1Arcade a most memorable one.
KEY RESPONSIBILITIES
- Be the face of F1 Arcade – Welcome the Guests with a strong sense of positivity.
- Providing initial, first-class service.
- Help each other / think about your team – where a colleague may be busy, keep the guest feeling acknowledged.
- Ensure kitchen pass, bar pass, and fridges are all fully stocked
- To serve food and drink, consistently achieving the established agreed service standards.
- To record all sales accurately, including charges for packages, be responsible for payments received from guests
- Ensure that a high standard of hygiene and cleanliness is maintained by following all cleaning practices.
- Be aware of your responsibilities regarding Health and Safety at Work and follow all measures accordingly.
- Ensure you attend every shift scheduled for, on time, and presentable and sign in with your Line Manager.
- To have a good knowledge and understanding of all food and drink menus and an in-depth knowledge of those for your department to ensure the best service for the guest.
- To communicate with the Duty/Floor Manager regarding any problems or concerns with bookings/enquiries / pre-orders and sims issues
- Attend training sessions and team meetings as required and be involved in and contribute to these.
NON-NEGOTIABLES
Must demonstrate the three core values of the F1 Arcade team:
- Pursuit of Excellence
- Conscious Integrity
- Positive Energy
- Upbeat, positive energy
- Team player/great work attitude, caring towards your team and guests
- Excellent organizational skills have an eye for detail.
- Ability to multitask under pressure / at pace
- Perfectionist - passion for consistency, precision and standards
SKILLS AND BACKGROUND
Preferred previous job experience in hospitality, ideally as a front-of-house staff.
Fast learner- curious, proud , and confident in dealing with your team and guests
You must have a good understanding of working safely. Basic knowledge of food and fire safety
Excellent communication and problem-solving skills.
SALARY/PAY & BENEFITS
- No zero-hours contract
- Wagestream
- Paid breaks
- Paid birthdays off
- Generous discounts for you , friends and family
- F1Arcade development plan
-
Employee of the month awards and recognition
- Access to Paycare (employee assistance program)
- Refer a friend bonus scheme £300
