Risk Investigations Officer Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
25707 - 27060 GBP ANNUAL Today
Job description
End Date
Tuesday 04 July 2023
Salary Range
£25,707 - £27,060Agile Working Options
Job Description Summary
New opportunity for a Risk Investigations Officer based in the Isle of Man.
Job Description
JOB TITLE: Risk Investigations Officer
SALARY: £25,707 - £27,060
LOCATION: Isle of Man
HOURS: Full-Time
Fantastic opportunity to join our Islands Operations Risk Team and make a genuine difference for our customers and colleagues.
Please note that this opportunity is only available to local residents who hold the relevant Resident Certificate and/or Employment Permit for the Isle of Man.
About This Opportunity
We're currently seeking to recruit an enthusiastic and dedicated team player to join our Risk Investigations Team - Isle of Man.
The team is a small specialist customer service focused on Non Personal Account (NPA) Processing, Reconciliations, Politically Exposed Persons (PEPs) and Sanction Screening. This is a team function that supports the wider business with the management of higher risk customers.
In this role you would be encouraged to provide a high level of customer service to both external customers and colleagues. Attention to detail is a critical key expectation of the role along with the ability to communicate confidently with all colleagues across our islands Business.
The primary requirement of the role will be to support the NPA, Reconciliations/ PEP and Sanction Screening team. Working closely with the Risk Investigations Team Manager & Team leader. You'll be required to support the coordinate of the daily workflow of the team.
You’ll also:
- Complete Quality Controls and four eyes checking to ensure service levels have not been breached.
- Accomplish work objectives by determining own work schedule, coordinating with the team and ensuring strict service level agreements are met.
- Act as a role model for the team in line with the Groups Value’s & Behaviours
- become fully competent using the bank's core systems.
- be required to complete “The Financial Crime Foundation Course” to undertake the responsibility of the Customer Screening. This will be fully financed by Lloyds Banking Group.
About Us
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What You’ll Need
- Honest, conscientious, and genuine. Caring about helping internal and external customers with their queries.
- An ability to quickly build relationships; to understand and meet your customers’ needs through our diverse range of services.
- Enthusiastic with the desire to deliver great service, and a teammate that can work closely with colleagues.
- Strong communication skills are key as you’ll be dealing with customers as well as colleagues daily.
- An eye for accuracy and strong attention to detail is key.
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopase health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
