Revenues Officer - Grade 4 - 7 Croydon, England
Job description
Croydon Council has an exciting opportunity for Revenues Officers in its Council Tax Collections Team. We are looking for inspirational people to join us for a period of 12 months and help continue and improve the service we provide. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London with our annual income target exceeding £300m.
You will be dealing with all aspects of billing, collection and recovery of council tax. The successful candidate should have a proven track record in negotiating and taking payments by phone or letter. Must possess excellent communication skills and be capable of negotiating and dealing with difficult situations in a tactful and assertive manner.
Collection and recovery experience is essential for the role. Council tax knowledge is preferred but not essential as full training will be provided for this.
The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of council tax in order to maximise customer satisfaction and revenue collection for the Council.
The role includes:
- Administering the Billing, Collection and Recovery of Council Tax
- Using collection experience to recover unpaid Council Tax
- Taking payments and negotiating payment plans
- Opening, closing and amending accounts
- Applying discounts, reliefs and exemption
- Liaising with external companies such as Enforcement Agents
- Dealing with enquiries by telephone, and written correspondence on all queries relating to Council Tax
- Northgate ICT system is preferable but not essential
If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.
Closing date 7th May at 11:59pm
View the Revenues Officer role profile
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
