Revenues and Benefits Officer - Homebased Hartlepool, England
Job description
NEC Software Solutions is headquartered in the UK and operates around the world.
We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.
We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.
We’ve been part of global tech company NEC Corporation since January 2018.
Find out more about our business on the Corporate Responsibility and Performance pages.
The Officer role is home based and involves working flexible shifts, between 7am and 7pm.
Your day-to-day duties will feature a mix of customer contact and administrative tasks within our Revenues & Benefits service. The focus is processing revenue changes/ collections and new claims/changes related to Housing and Council Tax benefits. You will aim to meet high standards of accuracy and efficiency to help the team exceed productivity and customer satisfaction targets.
Key responsibilities include:
- Dealing directly with customers via letter, email and phone - providing excellent customer service at all times.
- Updating systems and records
- Providing update information to the wider team and sharing best practice with colleagues
- Contributing ideas to improve ways of working
- Keeping your knowledge up to date via the web, publications, briefing notes and bulletins.
This role is ideal if you already have some relevant knowledge or experience.
In terms of skills and qualifications, we are looking for:
- Good customer service and communication skills
- Experience of using NEC, Academy or Civica systems
- An understanding of Housing Benefits / Council Tax
- GCSE Maths and English at grade A-C / 9-5
- Proven problem-solving skills
- Good customer service and communication skills
- The ability to deliver consistently under pressure
- Self-motivation and a flexible approach to work
- At least a basic level of IT competence
Additional Information
Development & Progression
We will develop both your specific knowledge of revenues & benefits and your wider skillset. The aim is to cross skill you in at least one additional area: for example. Blue Badge Improvement, Heavy Goods Vehicle Levy Scheme or London Councils Appeals Service.
The career potential is fantastic, as we always aim to promote from within. The majority of current managers in the Revenues & Benefits service progressed upwards from Officer level.
Crucially, there is a structured pathway for you to follow.
Officer > Senior Officer > Team Leader > Service Manager > Senior Operational Management
There may also be opportunities to move across to different parts of the NEC business.
We offer a competitive rewards and benefits package which includes:
- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday with the option to buy/ sell 5 days
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs.
Please note, you must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks to include a DBS check as standard.
NEC is an equal opportunities employer, welcoming applications from all communities.
