Revenue Protection Apprentice Newcastle upon Tyne, England
Job description
Job reference number 292843
Revenue Protection Apprentice - Newcastle
On successful completion of the 2 year programme, you will be offered a permanent role within the team with a current starting salary of £24,190
Excellent career development opportunities
Full time
Permanent
Newcastle, NE1 1AD
Are you a school leaver looking for your first job?
Do you fancy a career in Royal Mail and like the idea of earning while you learn? Then why not join our Revenue Integrity Apprenticeship?
Get ready to make a difference because Royal Mail Matters!
Put simply, our role in Revenue Integrity is to ensure Royal Mail is paid for the service we deliver. This is a hugely varied role- you may find yourself engaging with a customer, helping them to better understand their posting and billing needs, or you may be rooting out the latest attempt of organised crime to infiltrate our network with fraudulent stamps.
Working closely with your team mates and colleagues throughout the Royal Mail network, you will use your expert knowledge and our latest data analysis tools to stop revenue leakage in its tracks, enabling us to continue to serve our customers and the community.
Investing in you: Earn whilst you learn!
You’ll learn and study to complete the apprenticeship standard in 14 months and gain your L.4 Data Driven Professional Apprenticeship, studying with our partners Corndel and Imperial College London: Check out the link below for more information on this:
There will be plenty of additional learning opportunities along the way from online learning, to video tutorials and 1-2-1 coaching. You’ll also have practical learning opportunities that will be supported by your dedicated learning coach. You’ll be given time to complete your apprenticeship training and will be fully supported with your End Point Assessment as you approach the completion of your apprenticeship.
About you
- You’ll hold a minimum C (or equivalent) or above in either GCSE’s Maths or English, ideally both
- Self-motivated and have a natural problem solving “can do” attitude, but also enjoy working with others in a team
- You’re a great communicator with strong verbal and written skills
- Able to build relationships with stakeholder's colleagues and customers
- Computer literate to interrogate information and determine appropriate action
- Eager to interact with data on a daily basis and use this data to resolve problems
- Be passionate about delivering an outstanding customer service, dealing effectively with customer complaints and challenges
- Logical thinker, able to work through problems methodically
- Excellent listening and questioning skills
- Able to act as an effective champion/ambassador for Revenue Integrity
Get your foot in the door
This is a programme designed to help you build the foundations of work and life skills, with plenty of support to progress your career at Royal Mail. We have loads of opportunities on offer and this programme is a great way to get your foot in the door. If you’re ambitious and looking to kickstart your career, we want to hear from you.
We are particularly interested in hearing from young people, especially school leavers who find it more difficult to get their first job. We also want to increase the diversity of our workforce by encouraging young people to join us so that we better reflect the society and communities we serve.
About us
We’re also an inclusive employer with equality, diversity, and fairness at our heart. We welcome applications from individuals of all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. If you wish to apply for the Royal Mail Revenue Integrity Apprenticeship and need support – whether with your application or within the workplace – please let us know on your application. We will do everything we can to provide you with the right support to help you succeed.
Pay
We offer an industry-leading pay and benefits package with an age specific annual pay of:
Age Y1 Salary (per annum)
23+ £23,000
18 £19,000
17 £15,000
16 £13,000
On successful completion of the 2 year programme, you will be offered a permanent role within the team with a current starting salary of £24,190.
Extra Benefits
- Generous holiday entitlement of 22.5 days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
For more information about Royal Mail’s values of being positive, brilliant and part of it, please click on the link below:
About Us (royalmailgroup.com)
Closing Date:06th March 2023. Please note, this advert may close early if the appropriate number of applications has been reached.
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