revenue manager Gateshead, England
Job description
REVENUES ASSISTANT – GRADE F PERMANENT POSTS
Gateshead is a great place to live, work and visit and Gateshead Council has a clear focus on helping communities to thrive. Customer Experience and Digital operates at the very core of the Council’s operations, working with services to support delivery of the Council priorities.
Customer Experience and Digital includes the Council’s Revenues service and opportunities are now available to join this dynamic team. This a key role in the service in terms of both maximising revenue to the council to support our services and spending plans as well as the delivery of excellent customer service.
As well as being demanding at times, this is a highly rewarding role as we provide help and guidance to our customers who may be finding it difficult to pay their council tax. While we continue to implement and offer more online and digital solutions, many customers are more comfortable contacting the team by telephone therefore excellent customer service skills are essential.
Having the understanding and empathy to help and support vulnerable customers will be a key skill.
There will be opportunities for you to develop your skills and obtain further qualifications while in this role including the opportunity and support to study for the IRRV qualification.
The revenues team operates hybrid working arrangements and you will have the opportunity to work from home once you have been fully trained. Initial training will be provided in person at the civic centre after which you will have the opportunity to work from home. It is essential therefore that you are organised and motivated and able to manage your own workload particularly while working from home.
What we need from you –
It is essential that you are ICT literate, are competent in the use of Microsoft Office applications, have experience of working in a customer focused service delivery and have effective communication, negotiation and influencing skills. You must also have at least 5 GCSE passes at grade 4 or grade C or above (or equivalent) including Maths and English.
In return, we can offer you:
- A competitive salary of £25,409 - £27,852
- Help to save for your future with an outstanding employer contribution to your pension
- Access to great health and wellbeing support
- Generous annual leave package of 28 days annual leave for new employees, rising to 32 days after 5 years continuous local government service and the chance to buy up to 10 additional holidays per year
- You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
- We have flexible and hybrid working arrangements to ensure a positive work life balance for our employees
- We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell
- The possibility to study for a professional qualification (IRRV) in the service area
- Full training for all our computer systems as well as in regulations and more practical aspects of the roles
Applications are invited for these permanent posts to help support the service. Please see the job profile which provides further details of the role and duties.
It is important that you read the job profile in full and check that you meet the essential criteria as without this, we will be unable to invite you to interview.
To apply please email your up-to-date CV to Jennifer Forster no later than midnight on 12th July 2023 to [email protected]
For an informal discussion about the role please contact Jennifer Forster by email [email protected]
