Retail Senior Manager Product & Tech Project Lead London, England
Lloyds Banking Group
Full Time
London, England
73616 - 92020 GBP ANNUAL Today
Job description
End Date
Friday 19 May 2023
Salary Range
£73,616 - £92,020Agile Working Options
Job Description Summary
Here at Lloyds Banking Group we're recruiting a Retail Senior Manager Product & Tech Project Lead role.
Job Description
At Lloyds Banking Group, we’re motivated by a clear purpose – to Help Britain Prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.
Here in Personal Current Accounts and Payments, we’re responsible for delivering outstanding every day banking experiences for our customers, sitting at the very heart of their personal banking relationship with us. We’re working closely with our transformation and supplier partners to deliver transformed digital experiences, family friendly propositions, and exploring new products for our customers to name just a few.
Are you passionate about understanding our personal customers and identifying new opportunities to support them? Do you enjoy critical commercial thinking about key opportunities in Retail? Do you thrive working with partners Group-wide, to deliver an exciting agenda?
This is a rare opportunity to join us as a senior manager, to lead a project which spans across Retail Products and Labs. You’ll be driving forward a signature action for consumer relationships; to deliver in app onboarding for customers, including working with SMEs to enhance and improve onboarding across Savings and Credit Cards, as well as transforming the way we interact with customers throughout the 1st 100 days, helping to deepen our relationship with customers.
This is your chance to shape and transform the onboarding experience, delivering tangible results for millions of customers and work collaboratively with a wide variety of customers. In summary, you’ll lead and drive forward the end to end programme
Key Accountabilities
- Work collaboratively to drive forward and deliver in app onboarding for customers and optimise cross product journeys.
- Support the strategic review and delivery of enhanced communication for customers during the 1st 100 days – creating deeper engagement with a more personalised and seamless experience.
- Influence and drive forward the ‘strategic north star vision’ of in-app onboarding – conducting consumer research and cross team collaboration to define vision and steps needed to deliver.
- Manage costs and benefits of the project – to ensure we're delivering on our commitments.
- Build and maintain senior customer engagement.
- Manage risk effectively, taking calculated risks and implementing appropriate and commercial mitigation strategies.
- Influence senior customers and build strong constructive stakeholder relationships to achieve strategic plans
- Continuously understand and monitor external markets and competitors.
We work in hybrid ways which involves colleagues spending at least two days per week, or 40% of their time at one of our office sites. You'll follow our team's hybrid working pattern, working a mix of home and office based working. We're happy to consider agile working requests.
Key Skills and Experience:
Essential
- Strong experience in project management, gained within a product risk management environment
- Able to demonstrate the deep commercial competence you’ve utilised in previous roles,
- Proven experience of using technology to drive positive change for Customers
- Great at sophisticated problem solving, with a track record of delivering results
- Leadership capabilities include leading others, collaboration with cross-team customers and very strong influencing skills
And you’ll be excited about this opportunity to be a leader in our fast paced, high-energy, impactful team.
So what can we offer you in return?
You'll receive a package that includes:
- Discretionary performance share award
- Private Medical Insurance
- Generous pension contribution
- 30 days leave plus bank holidays
- Flexible benefits
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.
We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.
So if you’d like to be part of our inclusive values-based culture, and want to be stretched and fulfilled, we’ll help you build a career that will make a difference to you and our customers.
Together we make it possible!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
