Find More Than 10K+
United Kingdom Jobs

Retail Shift Leader

Madame Tussauds London, Marylebone Rd
London, GREATER LONDON, NW1 5LR
United Kingdom

Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.

Our talent agents are scouting for the latest stars to join our phenomenal cast. We’re looking for a Retail Shift Leader to join our busy, hard-working and exciting team at the hottest celebrity attraction in Town. If you are outgoing & enthusiastic, energetic & brimming with creative ideas, we want you to join our team!

As a Retail Shift Leader, you are essential to motivate and manage our enthusiastic team of Retail Hosts on a daily basis across multiple retail points round Madame Tussauds London, while delivering the day to day operation, meeting world-class Guest Obsession standards and ensuring strict health and safety policies are adhered to at all times.

This is a permanent, full-time position and due to the nature of our business we need full availability, including weekends and bank holidays.

Key Objectives:

• Deliver and help develop the day to day operation of the department through sound team management and delegation.
• Actively monitor and coach the team to be Guest Obsessed, ensuring the department gives world class customer service to every single guest, every single day.
• To monitor working practices and environments, ensuring we work in a safe manner at all times, adhering to all health and safety policies.
• Be a champion of Team Obsession, following and living the principles of our department people commitment.
• Understand and drive the team to achieve departments commercial goals, achieving agreed sales performance targets.

Why join us?

• Hourly rate of £12.59 paid fortnightly
• Discounts at all of our attractions on food and retail
• 40% online LEGO discount
• Access to an exclusive employee discount website
• Merlin Magic Pass – allowing your friends and family free entry into our attractions worldwide!

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.