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Witham Timber

Witham Timber is part of the Lawsons Group, which is the UK’s largest independent fencing, timber and builders’ merchants and now boasts 37 branches, 750 employees and £200 million turnover, founded in 1921 and operates across London and the South East of England.

The Role

To manage and develop existing and new customer relationships, increasing branch sales and margins and enhancing the customer experience.

Working hours - 44.5 hours Monday - Friday 07.30 - 17.00 / 1 in 2 Saturdays 08.00 - 12.00

Branch Postcode - PE21 7SW

Key Accountabilities…

• Identify and Capture new Sales opportunities.
• Help to exceed branch Sales, Margins and Gross profit.
• Respond positively and effectively to customer’s needs.
• Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI’s
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
• Positively act as the link between your branch and your customers
• Deal with customer complaints effectively, pleasantly and in a timely manner.
• Be vigilant to prevent fraud
• Be vigilant and report any Health & Safety issues to the Line Manager immediately.

We would love to meet someone with…

• Previous Sales Experience in a Builders Merchants (essential)

• Demonstrates a positive, friendly and stable attitude.
• Is prepared to develop a knowledge of the company, its products and the elements required to be successfully employed in the business.
• Someone who will promote and adhere to the company’s cultures, values and professionalism.
• Good interpersonal skills, confident and able to approach customers.
• Excellent communicating, influencing and negotiating skills. Both oral and written
• Ability to prioritise responsibilities under pressure and be self-motivated.
• Confidence to cold call existing and prospective customers.

Knowledge, Experience, Qualifications:

• Previous Sales experience
• Industry and product knowledge
• Driving license
• Good IT skills (Word, Excel, and Outlook)

What is in it for you…

• 23 Days Holiday + Bank Holidays
• Salary £28,000 - £30,000 (depending on experience)
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme