Job description

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Who We Are…

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our Soho Houses around the world.

The brand was born when our guests began asking if they could buy their favourite pieces from around the Houses. We launched with our Barwell crystal glassware back in 2016, and since then have evolved from a small collection of staples into a diverse interiors brand that includes furniture, tableware, accessories, lighting, home fragrance, and textiles.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The Role…

Exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full time position available in our Soho Home Farmhouse studio. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge

Main Duties…

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
Provide any extra information to customers about products and services on offer throughout the store and online as required
When a product is not available, always offers alternatives.
Deal with queries in a professional manner or by passing them onto the manager
This involves an outstanding knowledge of the products and the quality of the service provided.
Have an excellent knowledge about the products and services on offer by Soho Home retail
Maximize the potential of products in the retail space to create sales
This involves a good knowledge of the business that will provide a growth in sales.
Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
Be aware of the best and slow sellers to improve general sales
Give feedback to AM & Retail Manager about what is selling
Meet daily sales targets as part of the retail team
Source products from the Back of house where required
Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
Successfully cash up at the end of the day

Requirements...

Have a proven experience in a similar role within a retail outlet
Be able to deliver a high level of customer service
Communicate honestly, openly and constructively
Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
Be a strong team member
Experience in furniture and lighting is an advantage

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Discounts at Soho House globally, as well as Soho Home and Cowshed
Soho Friends Membership
Enhanced Pension Scheme
In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Generous Retail Discount
Retail Commission

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.