Retail Sales Administrator (FTC) Sheffield, England
Job description
Role Title Part Time - Retail Sales Administrator
Location Meadowhall Centre, Sheffield
Division Property Management - Retail
Reporting to Retail Director, Mark Bruce
The Team
The Retail Sales Administrator role is within the British Land Insights team based on site as part of the retail support team in Sheffield. The Retail Sales Administrator reports to the Retail Director who manages the department. The main objective of the Retail Support Team is to collect sales data from retailers and provide additional support services relating to footfall and BL:comm communication platforms across the portfolio.
The Role
To assist the Retail Director, as part of the Retail Support team, in acquiring sales data from retailers whilst providing ongoing support, training and onboarding of centre team members and retail customers on sales, footfall and BL:comm platforms.
Key Responsibilities
- Daily Sales Collection –
- Support Centre Management teams in the collection of retailer sales data
- Contact a specified list of retailers across the UK, via telephone, to acquire daily sales figures along with additional online performance metrics on a weekly basis
- Ensure data is accurate and validated to maintain system accuracy
- Update the CMS systems to maintain accurate records of all retailers and Centre’s
- Log and communicate additional performance insights as and when acquired
- Deliver specified compliance KPI’s on a weekly and annual basis
- Customer Service –
- Conduct every call in a professional manner to build strong relationships, promote engagement, deliver service levels, and represent the brand
- Manage large amounts of inbound and outbound calls in a timely manner
- Handle additional enquiries professionally and efficiently to deliver a high standard of customer service via email and phone
- Promote the sales system, reports, dashboard, and services to increase compliance and improve service levels
- Support retailers with system enquiries to a positive resolution
- Business Development –
- Maintain a good knowledge of reporting metrics, dashboards, reports, and outputs
- Support the Retail Director/Retail Sales Executive Team in developing system improvements, reporting and processes
- Provide regular feedback on system performance
- Frequently attend training sessions and working groups to improve knowledge and performance level
Required Skills
The ideal person will have a good understanding of retail along with good communication skills both verbal and written. PC literacy will be an essential requirement due to the high proportion of time using databases and reporting systems. The ability to work under pressure, multitask, and manage time effectively whilst maintaining a customer focus, providing a professional and personable contact point for retailers and the wider centre teams across the portfolio.
Expected Behaviours
British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture.
Bring your whole self
- Confident, pro-active, hardworking and highly professional individual
- Treats everyone equally
Listen & Understand
- Seeks out, accepts and acts on feedback
- Awareness of and ability to maintain confidentiality
Smarter together
- Good team player, with positive attitude and eagerness to get involved
- Self-starter who uses own initiative
- Flexibility - able to deal with different levels of workload, remaining calm under pressure
Build for the future
- Willing to learn new skills and tools
- Works to a high standard and always strives to improve
About British Land
At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe’s largest listed real estate investment companies.
Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance.
Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing.
We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs.
Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you’ve come to the right place!
We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymized selection process that removes protected characteristics from CV’s and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process.
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Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
