Retail Regional Manager Remote
Job description
Location: Field Based
Working hours: Full time/part time
As a field based member of the Commercial Operations Retail team you will be working to deliver operational and commercial excellence across an aligned and well-directed field team. You will drive business performance through a relentless focus on the customer, combining brilliant execution with the Vodafone Spirit in ways that continuously improve everything we do.
You take full accountability for your business, both for the direct Vodafone estate and franchise population, as you not only line manage the core store teams, but work in partnership with entrepreneurs running their own stores. Working collaboratively with HQ and relevant channels you will work to review and improve the franchise programme to ensure a leading customer and colleague proposition.
As a Brand Custodian you will ensure the Vodafone brand is, and customer service standards are, protected whilst advocating development and cross functional working in your own region amongst direct reports and franchisees. Whether that is sharing best practice, launching a new initiative or managing cost efficiency, you will actively encourage innovation and align business priorities to drive positive change.
Finally, you will relish in supporting and coaching talent as you work across a diverse and inclusive team. The role is fast paced, demanding and requires a great deal of tenacity. However, it is rewarding, fulfilling and will offer an opportunity to harness many skills. Put simply, there has never been a more exciting time to join Vodafone Retail.
- Manage and take full accountability for regional P&L.
- Ensure stores are compliant within relevant guidelines at all times.
- Build and motivate a team to deliver excellent customer experience and exceed service targets.
- Ensure operational excellence across the region.
- Identify growth opportunities/plans and monitor store and individual performance across the region.
- Identify and manage top talent from owned stores through internal progression or within Franchisee community using talent pool management.
- Ensure a seamless experience for customers as you act as first point of contact for resolution.
- Understand Vodafone and competitors’ products and services.
- Support for Franchise applicants through process to go live.
- Ensure field process and systems improvement are delivered.
- Exploit own network to source new Partners and complete store openings process end to end.
- Understand the wider economic market to help Partners to attribute risk and manage costs.
- Conduct thorough business reviews and consult partners to improve P&L performance.
Who are we looking for?
- Strong commercial acumen and analytical skills.
- Art of negotiation / influencing skills.
- Ability to lead and manage large teams.
- Strong communication skills (written, verbal and presentation).
- Structured approach to business planning and implementation.
- Ability to review, interpret and draw conclusions from multiple data sources
- Proven track record of being able to build trusted relationships with key stakeholders
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.
Posting End Date: Wednesday 8th February
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
