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It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.

We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.

Are you ready to make yourself at DFS?

• Represent retail at functional meetings and build effective working relationships with stakeholders, engaging them where required to ensure that workload / new activities are fully understood

• Ensuring briefs are supplied to Retail Operations on the correct timelines for effective delivery to the retail teams

• Working with the Retail Operations Lead to provide accurate & effective, right first time communication to the retail estate through use of the retail communications platform & email

• Sense checking of all outgoing communications, ensuring accuracy & timing of messages

• Administration of the retail recognition package to facilitate engagement and improved / ongoing performance from sales colleagues

• Have full sight of all workload for store teams and be a key input into the Business Activity Plan ensuring all activity is captured accurately

• Ensuring the effective communication of feedback from stores. Encouraging the use of the feedback facilities and gaining timely responses from central functions and delivering resolutions to stores

• Effective administration of retail operations inboxes (including travel inbox). Responding as appropriate and dealing effectively with requests

• Timely administration of invoices which require authorization; gaining approval from relevant parties as required

Capabilities required:

• Add value approach to the role, constantly seeking out opportunities to improve and evolve whilst working collaboratively across functions
• Ability to act on own initiative, with the ability to challenge key stakeholders across the business
• Good time management to meet and exceed targets and deadlines
• Strong organisation skills to plan and develop the team
• Be approachable with a friendly positive attitude

Experience / Qualifications

• Experience with google and/ or microsoft system
• Can demonstrate communication skills, both verbally and written

• We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:

  
  
  • Bonus Scheme
  • A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
  • Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!)
  • Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
  • Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
  • Discounted Gym and Cinema memberships to help you unwind
  • Progression and Development opportunities to grow your skills
  • Group Pension Scheme
  • Group Sharesave Scheme
  • Life Assurance & Company Sick Pay
  
  

  Ready to make yourself at DFS? Click ‘Apply online’ now to fill in an application form — with you in our corner, we just know we’ll do great things together.

  
  [All roles are subject to satisfactory references and DBS check.]

We’re a family of individuals passionate about building a diverse and inclusive workplace. We love to celebrate and encourage our people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!