Retail Manager - UK, Spain, NL & Germany London, England
Job description
Retail Manager - UK, Spain, NL & Germany
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
“I lived the life I wanted to.
I always wanted to remain independent, so I went for it.
I had incredible belief and boldness.
We give women freedom to dare to be themselves”
Retail Manager – UK, Spain, NL & Germany
(Permanent Full-Time)
HOW WILL YOU MAKE AN IMPACT?
The Retail Manager is accountable for leading and building Chloe Maison in this strategically critical market. Reporting into the EMEIA retail Director, he/she is tasked with translating the global and regional brand strategy to meet the specific retail market opportunities across his/her region.
Specifically, this person will lead the team to drive sales and to implement clienteling strategies to engage its diverse client. Creating a superior and consistent experience for the client across this highly dispersed regional market is of critical importance.
The Retail Manager also faces opportunity to build on the brand’s local and regional initiatives. He/she is responsible for maintaining and championing the core values of the Maison while attracting, developing and inspiring a team of top talent. The Retail Manager will bring an optimism, drive and energy to the team and will draw from deep expertise growing a Luxury retail business.
- Management: Leading 7 boutiques/corners, drive sustainable top and bottom-line growth across all product categories through exceptional and consistent client service; Continued gain of market share; Ensure continued elevation of brand and brand longevity through best-in-class Retail & Omni-channel practices.
- Leadership: Provide leadership to engage and energize the team to achieve key performance objectives through teamwork and streamlined processes; inspire and empower an organization by leveraging its creative culture while introducing and embedding relevant new tools.
- Organization Building: Develop and attract a high-performing team; ensure alignment to produce a superior client experience and winning brand propositions.
- Product: Support the regional merchandising team by communicating the opportunities and needs of the region.
- Operations: Is responsible for Operations guidelines implementations to ensure Retail excellence in all stores, from the back of house to the sales floor;
- Strategy: Act as local expert by developing a deep understanding of the competitive landscape, surrounding community and important events, trends, etc. Align with Paris headquarters to hone a longer term vision and strategy for the Maison in the region that identifies and plans for opportunities beyond the current business. Participate as key member of the EMEIA team and bridge between Commercial and Corporate/Expert partners to ensure the initiatives from Corporate are appropriately tailored to his/her Region.
- Brand: Serve as the brand ambassador and represent the brand among Luxury circles in the regional and local markets. Develop ideas for fresh communications and public relations programs to elevate the brand in the mind of the Chloe clientele, as well as new potential clients, while creating a consistent brand message across markets.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.
- Relevant background within the luxury industry; substantial sales management experience in luxury fashion wholesale as a must
- Management of retail channels
- Deep knowledge and understanding of UK market as a must
- Strong managerial skills
- Good negotiator
- Engaging leadership approach customer-oriented
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Managing Director of Europe for Chloe
3rd Stage – Interview with the HR Director for Chloe
