Guest Relations Manager

Guest Relations Manager London, England

The Mandrake
Full Time London, England 29000 - 30000 GBP ANNUAL Today
Job description

About us

The Mandrake is an award winning Luxury boutique, Soho situated hotel offering our guests an elegant and arty setting within a buzzing vibe, DJ’s and live music venue – a perfect place to celebrate.

We are looking for the best-talented people in town, that can bring their expertise, knowledge, and passion along with their COOL PERSONALITY, STYLE, and CHARACTER along with dedication and passion for customer service

We are seeking a passionate Guest Relations Manager to join our team. You will be responsible for creating an exceptional guest experience from the moment they arrive until they depart.

Responsibilities:

  • Ensuring that all guests receive a warm welcome and that their needs are exceed throughout their stay
  • Coordinating with other departments to ensure that all guest requests are fulfilled in a timely and efficient manner
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Manage guest complaints and feedback in a timely and professional manner
  • Develop and maintain relationships with guests to ensure repeat business
  • Performing reception and concierge duties
  • Performing other duties as assigned
  • Ensure compliance with hotel policies and procedures

Requirements:

  • Minimum of 1 years of experience in a similar role in a luxury hotel
  • Strong communication, interpersonal and organizational skills
  • Excellent problem-solving and decision-making skills
  • Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and concierge services
  • Proficiency in Microsoft Office and Opera PMS

If you are a passionate and hospitality professional, with a desire to work in a unique luxury boutique hotel, we would love to hear from you!

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme

Schedule:

  • 12 hour shift
  • Day shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Tips

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Guest Relations Manager
The Mandrake

www.themandrake.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Related Jobs

All Related Listed jobs

Trainee Nursing Associate
Hospiscare Exeter, England 21518 - 23185 GBP ANNUAL Today

Following successful completion of the programme, you will be eligible to apply for registration with the Nursing and Midwifery Council, and will work as a

Barista - Part time
Costa Limited Stirling, Scotland 10.7 - 11.7 GBP HOURLY Today

The communication skills to strike up a good conversation with our customers daily. Starting pay of 10.70 11.70 per hour (dependent on the location of the

Director, Process & Digital Excellence – Clinical Supply Chain Excellence – IRT & Data Analytics (GPO)
Bristol Myers Squibb Denham, South East England, England Today

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Kitchen Staff
The view cafe bar Skegness, England 11.5 GBP HOURLY Today

Previous experience is desired but not necessary as full training will be given. Part-time hours: 16 per week.

medical assistant
Boreham EA Limited Chelmsford, England Today

About us

Boreham Pharmacy is a well established pharmacy within the local community. We have a friendly working environment, with a...