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Retail IT Helpdesk Assistant Birmingham, England

AF Blakemore

Full Time Birmingham, England 23000 GBP ANNUAL Today

Job description

Retail IT Helpdesk Assistant (Willenhall (West Midlands) or Talbot Green (South Wales))

We have an exciting opportunity for a Retail IT Helpdesk Assistant, field based at our Willenhall or Talbot Green Site. Your role will be to provide support to Retail Stores covering BR, BTP stores and BTP/BWD (with data feed only) for in-store Retail IT services

About Us:

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

Key Tasks/Responsibilities:

Manage the processing of incoming calls to the Helpdesk via telephone, email, and portal, ensuring courteous timely, and effect resolution of internal & external customers
Investigating and resolving reported incidents and/or escalating to 2nd/3rd line support
To assist internal colleagues with information relating to EPOS systems
Ensuring all incidents are completed and reported
To help maintain training and process documentation to ensure effective team operations

Key Skills:

Good communication skills
Competent numeracy and literacy skills.
Basic knowledge of Microsoft products as Word and Excel
Willingness to work as part of a shift pattern that covers the Helpdesk hours and needs of the business (Helpdesk Hours 7am-7pm)
Willing to work and/or be on-call evenings and weekends (after training period has been completed)
Knowledge of existing AFB Retail IT systems (desirable but not a requirement)
Ability to effectively prioritise & execute tasks in a high-pressure environment
Full driving license preferred

What's in it for you:

Develop your skills and capability in a highly supportive and multi-diverse culture
Outstanding Training & Development
Gain hands-on experience in a high volume, fast paced convenience store
Generous staff discount
Proactive promotion of internal candidates
Paid Breaks
Free Tea & Coffee
Excellent benefits package including:
- Early access to your pay through ‘EarlyPay’
- 24/7 access to your payslips and Rotas via HR/Payroll portal
- 10% Staff Discount in our SPAR stores
- Access to our colleague benefits scheme which offers a wide range of high street retail, holiday & leisure discounts
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
- Company Pension Scheme
- NEST pension scheme
- Extra Holidays - Purchase Scheme
- Cycle to work - Bicycle purchase scheme
- Long Service Awards (e.g. 25 years service is £500 in vouchers and extra 4 weeks paid leave)