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Job description

Job Title: Retail and Café Assistant (Seasonal)
Location: Beccles Lido
Remote working role: No – location based only
Age Restriction: 16+ on date of contract commencement
Level/Salary Range: Variable based on age
Hours: Based on needs of the service
Contract: Zero Hours
Reporting: Role reports to Café Supervisor and liaises closely with Duty Managers
Job Description

Objective of role

• Help to maintain cafe standards
• Produce and serve well prepared food
• Help to maximise sales through upselling
• Provide first class customer service
• Carry out stock management to help minimise risk and costs
• Assist customers of The Canoe Man (TCM) hire
• Grow personally and professionally as part of the lido business.

Responsibilities

• Greet, assist, and serve to customers their orders or hires
• Operate till/Epos and handle financial transactions
• Merchandise and replenish stock as directed
• Assist with food cooking and preparation
• Undertake cleaning and housekeeping duties, alongside other site cleaning tasks
• Be familiar with cafe manual and hygiene within the kitchen
• Complete the necessary forms within the diary or via staff messaging
• Continually develop an understanding of the company’s culture, products and ethics reflect this in everyday performance
• Take responsibility for personal development and actively seek opportunities for improvement
• Be aware of allergy advice and procedures
• Know rules and conditions of TCM hire
• Provide suitable equipment, advice, and training to TCM hirers
• Other duties as deemed necessary or as required.

Person Specification

Qualifications and Training:

• Maths & English GCSE A-C (or working towards) Essential
• Food Safety and Hygiene (Catering) Level 2 Desirable
• Allergy Awareness training Desirable

Experience:

• Experience in a retail environment Desirable
• Previous face-to-face customer service experience Desirable
• Use of Microsoft Excel and Microsoft Office based systems Essential
• Previous experience in use of EPOS system and/or tills Desirable
• Previous experience in a kitchen or café environment Desirable

Skills:

• Ability to initiate contact and communication Essential
• Confident, articulate, and accurate spoken English Essential
• Ability to work hard and smart Essential
• Ability to adapt to frequent change and a pressured environment Essential
• Able to work with others of all ages Essential
• Trustworthy, able to count money and change and record sales accurately Essential
• Ability to deal with daily contact with the general public in a calm and professional manner Essential
• Good problem-solving skills Essential

Attitude:

• Passionate about customer service Essential
• Highly self-motivated Essential
• Warm, friendly, and engaging personality Essential
• Strong sense of responsibility and desire to get things done properly Essential
• Co-operative and coachable Essential
• Prepared to challenge if something not right Essential
• Motivated by being a team player with a common goal Essential

Other:

• Understanding of working for a social enterprise/charity Desirable
• Able to work evenings and weekends as required, within reason Essential
• Flexible, reasonable, and diplomatic Essential

Job Type: Temporary contract
Contract length: 7 months

Salary: £5.28-£10.42 per hour

Benefits:

• Company events
• Free parking
• On-site parking
• Store discount

Day range:

• Holidays
• Monday to Friday
• Weekend availability

Physical setting:

• Coffee shop
• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift

Work authorisation:

• United Kingdom (preferred)

Work Location: One location

Application deadline: 27/02/2023
Expected start date: 01/04/2023