Retail Brand Manager London, England
Job description
M&S Food is changing, and fast! We are undergoing one of the biggest transformations in retailing today to build a bigger, better, fresher food business.
From Percy Pig to the freshest M&S Select Farms produce, we grow, source, and develop our own products to give our customers family-ready food that's unbeatable on flavour and innovation.
We need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best. After all, this is not just food… This is M&S Food.
Protect the M&S magic for our customers, supporting growth of our Franchise business and a culture of excellence.
Key accountabilities and measure
- Work with the Retail Lead, Partner and Support Centre teams to identify every sales growth opportunity, deliver an aligned plan and take all appropriate actions which deliver sales growth in the next 12 months.
- Through completion of the Brand standard program, coach, support and hold the partners to account in their delivery of both the trade plan and the business critical KPI’s.
- Ensure your time and focus is on delivering the Brand Standard program and store visiting which is focused upon driving the required improvements in operational risk stores and taking actions which will deliver sales growth.
- Be an advocate for the store voice, ensuring it is represented through providing robust, factual trading and operational feedback into the Support Centre teams.
- Support the day-to-day joint operational relationship with the partner and act as the initial point of escalation for stores.
- Utilise the Academy store structure, influence and coach to ensure that partners adopt M&S practice, process and policy.
- Work effectively with the relevant Support Centre teams to input clear and practical feedback.
Key Skills
- Customer at the heart of how you operate
- Passionate about stores and retail excellence
- Flexible approach covering a broad geography
- Desire for a progressive career in a fast-paced growth area of the business
- Comfortable in handling ambiguity
- Ability to balance working independently and part of a successful team
- Experience of building effective relationships and a strong communicator
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
