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Job description

Retail Assistant – Optical

Location: Croydon

Salary: DOE

Working hours: Full Time role available *(Weekend work and late night working is essential)*

Experience Level: Must have strong Customer Service / Sales and Retail background, with a great attitude.

Are you passionate about retail and offering the best customer experience? Are you a People Person? If so, this is the role for you!

Our advisor roles at Specsavers are not your ordinary retail positions – you will join the team as an Optical Assistant bringing your valued retail experience & customer service knowledge to meet the caring values and optical expertise of our brand, making sure every patient receives the best experience in our stores.

We are looking for someone with a strong background of providing a pro-active and first-class customer experience, a real desire when it comes to customer care & the ability to communicate politely & professionally with all customers and colleagues. If you are not a People Person, this role isn't for you!

You’ll be responsible for assisting patients and ensuring the best customer journey throughout:

• Dealing with enquiries both face to face and over the telephone
• Providing support with booking appointments
• Offering a warm welcome from the moment they walk through the door
• Listening to their requirements & assisting with frame style advice
• Helping to guide them through our offers & products to ensure the right choice for them
• Processing customer collections and ensuring fit & comfort are checked accurately

As a business that prides itself on providing supported development & exciting long-term careers, previous Optical experience isn’t essential - Our pre-requisites are you are keen to learn, have a great attitude & work ethic; we will do the rest! You'll receive all the training needed and we will support you to develop your knowledge of the optical world, such as:

Pre-screening patients, measuring frames, dispensing single vision, bifocal & varifocal lenses, whilst working towards NHS procedures and our own high standards.

Platinum Employer

This store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement.

If you are interested please click Apply as this vacancy will close once we have filled all available places. We therefore highly recommend early applications.

Specsavers

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: £20,000.00-£21,500.00 per year

Benefits:

• Company events
• Employee discount
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
Staff members required to wear PPE, Cusomers to wear Face coverings, Disenfecting of surfaces and equipment after use, Sanitiser and disenfecting wipes available for regular use.

Education:

• GCSE or equivalent (required)

Experience:

• Retail: 1 year (required)
• Retail/ Customer service: 1 year (required)

Work Location: In person

Reference ID: OA1