Retail Assistant Edinburgh, Scotland
Job description
IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.
Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there!
Part-time · Edinburgh St James Quarter Showroom · £10.90 p/h
We’re looking for talented Stylists to join our experienced showroom team in Edinburgh that lead from the front to help our customers look and feel great in their IOLLA eyewear!
If you love working with people, have a passion for great customer service and, ideally, have optical knowledge, this combination will deliver a spectacular customer experience. An interest in eyewear, and a passion for fashion is a plus!
About the Role:
Customer Experience - Our stylist role plays a key part within the showroom team. We measure the success of our Showrooms first and foremost on the experiences they generate for our people and our community of customers. You will your team to deliver a world class service, maintaining our NPS score of 92.
Optics - You will help our customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs (whilst looking great at the same time!). Our stylists learn all things aftercare, too - truly offering a seamless customer experience.
Knowledge sharing - We are one team at IOLLA. You will always be looking for opportunities to share your knowledge with your team - we champion collaboration.
Join our team because:
- You have at least 1 year of optical experience / retail or customer service experience
- We do things differently at IOLLA - you have the experience, yes, but you want to be part of our mission to make eyewear fun. We are having a party, and everyone is invited!
- You have a passion for fashion and optics, with a focus on helping people look and feel great in their glasses
- You have a passion for delivering an exceptional customer experience
What you'll get:
- The Real living wage - £10.90 per hour
- Company benefits include access to our reward platform offering over 900 retailer discounts, financial and mental wellbeing support and access to resources ranging from a HIIT class to a meditation session
- Complimentary eyewear
- A generous friends and family discount
- To work for a brand who are proud to be a Real Living Wage employer
