Retail Assistant Stowmarket, England
Job description
H G Gladwell & Sons Ltd was established in 1912 and now manufactures and distributes a range of pet food and pet related goods. These products are in bags or boxes, which weigh up to approximately 25 kg.
We are looking for a new member of the team to work 4 days in 7 including weekends, you will be working as a retail Assistant as well as holiday cover for the delivery route in the van.
Position reports into: Branch Manager
Job Purpose: To work in our Trade and Retail Store providing a professional, efficient and accurate service to our customers, including delivery to some customers.
Key Responsibilities:
- Sustain and improve sales performance and customer satisfaction relating to the branch
- Accurately process orders
- Perform duties in an efficient, professional and courteous manner
- Ensure all established procedures are adhered to
- Establish and maintain effective working relationships with co-workers, managers, suppliers, customers and the general public
- Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
Duties include but are not exclusive:
- Perform selling and customer service activities competently including accepting payments for goods
- Communicate and liaise verbally with customers/ suppliers/ visitors/ enquirers/ co-workers and managers.
- Efficiently and effectively respond to spoken requests over the phone or in person
- Respond clearly and effectively to verbal or written instructions
- Maintenance of the hygiene of the branch.
- Stock control and replenishment of goods
- Delivery of goods to local customers
Skills:
- Retail experience or customer service experience an advantage
- Must be computer literate
- Must be numerate and literate as will be working from written instructions
- Excellent attention to detail is required as mistakes are costly to rectify
- A confident and friendly personality is essential
- Ability to work under own initiative is important
- Knowledge of Pets and animals would be an advantage
- Clean driving record
Job Type: Permanent
Salary: £10.18-£10.42 per hour
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Experience:
- Driving: 5 years (required)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
