Retail Advisor

Retail Advisor London, England

O2
Full Time London, England 20576 GBP ANNUAL Today
Job description

It matters to us that Team O2 is as diverse as the communities we serve.

We welcome and encourage people from all backgrounds to apply.

Whoever you are, O2 has a place for you.

Come join us.


Your role

As a Full Time Advisor your role is to be a high performing, self-motivated and engaged team member who is really clear on what great in-store performance and customer service looks like. And working as part of a team to deliver store targets. As part of a leading brand we offer a differential customer experience. You can play your part in this by getting to know our customers through having great conversations and understanding their needs and what they want so that you can sell the right product and service to them. Making every day better for our customers through persaonal experiences that count.


Responsibilities

The main responsibilities of the role are:

  • Being passionate about o2s products, services and brand and understanding what we offer as a business
  • Becoming an expert in all things o2
  • Working to and following our LEAP framework to make sure you are delivering a great personalised experience in store
  • Delivering store targets – Building a rapport with every customer to create personalised recommendations that can enhance their digital lives and share our Why o2 message
  • Being aware of your own performance and the team performance and how you can contribute to o2’s success
  • Using in store systems and working compliantly and adhering to O2 policies and processes
  • Taking ownership for your own development with support from your Store Leader, Territory Trainers, colleagues and o2 Campus
  • Supporting the Store Leadership team to open and close the Store
  • Working with your team to take ownership of the store appearance. Taking pride in where you work
  • Peer to peer coaching to really share best practice to help others

Skills and Experience Needed

What we look for:

  • Someone who enjoys making conversations and loves to leave a lasting impression on our customers, making our customers love O2
  • The ability to build trusting relationships
  • Someone who is excited by working to targets, deadlines and achieving great results
  • Someone with an outgoing personality who gets enjoyment from being part of a dynamic team
  • Someone who has an interest in technology and mobiles and keen to improve that knowledge
  • Somebody who has the ability to adapt easily to change positively

What we will give you:

  • Salary: £20,576
  • Superb accreditation programme with ability to earn over eleven pounds per hour
  • 23 days holiday allowance + an additional day to celebrate your birthday
  • Fantastic induction programme
  • Learning and Development support
  • Flexible benefits to suit you
  • O2 Refresh Staff Deals for your mobile, tablet and connected smart watch
  • Discounted Virgin Media bundles
  • Friends & Family deals across both O2 and Virgin Media
  • Buy or Sell up to 5 days holiday
  • Exclusive discounts through My Extras – including fashion, gym memberships, travel and 100s more
  • Plus many more benefits


Additional Information:
Hours: 38 hrs (Full flexibility required)

Within our Stores, flexibility is essential for us to operate our business and meet customer demands and we will at times, have needs where we require our people to work additional hours on top of their standard contract.
Our Stores Flex contracts are split in to weekly contracted hours plus 25% additional overtime per week (should it be required). If there is a requirement for you to do this, we will give you 4 weeks’ notice so you can make the necessary arrangements or plans to help you work the hours that we need.
We offer a competitive salary and some great rewards, including life cover, health care, good holidays and lots of flexible benefits too.


We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform - O2 Campus.


We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working. Like to know more, feel free to raise it.


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.


If you have any questions around the role then please email [email protected] who will be happy to help.

Retail Advisor
O2

www.o2.co.uk
Slough, United Kingdom
Lutz Schüler
$5 to $10 billion (USD)
5001 to 10000 Employees
Subsidiary or Business Segment
Cable, Internet & Telephone Providers
2002
Related Jobs

All Related Listed jobs

delivery driver
American Red Cross Grand Island, NE Today

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.
By joining the American Red Cross you will touch...

Delivery Driver
Euro Car Parts Bolton, England 18858 - 21492 GBP ANNUAL Today

To drive the branch delivery vehicle in a careful and courteous manner with due regard to the Road Traffic Act and Company Procedures and immediately notify of

Health Care Assistant
Sandwell and West Birmingham NHS Trust Birmingham, England 22383 GBP ANNUAL Today

You will be required to hold a Care Certificate/NVQ level 3 in Health & Social Care. Diversity and social care is at the core of what we do as the Trust

Waiting Staff and Front of House
Harts Group London, England 45000 GBP ANNUAL Today

CODE membership to give you access to amazing discounts in the Hospitality Industry. A passion for people, exceptional food, drinks and creating great guest

Class 2 Day Driver
Evri Crewe, England 12.48 - 16.65 GBP HOURLY Today

Youll need a full UK driving licence with HGV Class 2 (Cat C) entitlements, driver's CPC and digital tachograph.