Retail Administrator Sunderland, North East England, England
Job description
To support the Retail Manager in the day to day administrative functions and
operation of the shop. This role will be based predominantly in the shop along with
some office based work.
Key Responsibilities
and Accountabilities:
- Provide excellent customer service to all customers and suppliers of the
shop and online shop, including giving out comprehensive product
information and advice.
- Effectively deal with customer queries, complaints or comments in a timely
manner. Reporting any unresolved issues to the Retail Manager.
- Maintain high merchandising standards for the shop to increase sales,
labelling and regular changes to displays.
- Provide administrative support to the retail manager, completing sales and
stock reports, ensuring systems are fit for purpose.
- Co-ordinate, develop and maintain supplier/artist relationships and provide
payment for suppliers/artists providing work on loan by maintaining
effective working relationships with the finance team and other related
tasks as appropriate.
- To be responsible for the day to day operation of the online store, processing
orders, uploading product, running financial reports and utilising social
media and the support of the Marketing and Communications coordinator
to achieve sales targets.
- Complete all payment card procedures with responsibility and authority,
working to agreed security procedures and University guidelines at all times.
- Maintain accurate stock control systems, including processing deliveries and
anomalies.
- Support Visitor Services team as and when required
Special
Circumstances:
A flexible approach to work is required as National Glass Centre is a 7 day a week
operation and you will be expected to work weekends.
University of Sunderland
Role Profile
Part 2
Part 2A: Essential and DesirableCriteria
Essential
Qualifications and Professional Memberships:
• Educated to GSCE grade C level, or equivalent.
Knowledge and Experience:
- Significant experience of working within a customer focused environment.
- Demonstrable experience of working within a similar role, involving stock
- Proven experience of working in a role requiring the effective delivery of
- Proven knowledge of best practice customer care principles
Desirable
Qualifications and Professional Memberships:
- Customer care qualification.
• Knowledge of administrative systems and financial processes.
- Some knowledge of handmade crafts
Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage
Communication
Oral
The role holder is required to, understand and convey straightforward information
in a clear and accurate manner and occasionally is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.
Written
The role holder is required to, understand and convey straightforward information
in a clear and accurate manner.
Sensory and Physical Demands
The role holder is required to carry out tasks at a level which would require either
learning certain methods or routines or involve moderate physical effort.
Service Delivery
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures.
Work Environment
The role holder is required to work in an environment which is relatively stable and
has little impact on the role holder or the way in which work is completed; be aware
of health and safety procedures and reports concerns to others.
Analysis and Research
The role holder is required to analyse routine data or information using
predetermined procedures and gathering the information from standard sources;
work accurately to complete the task precisely as specified.
Teamwork and Motivation
The role holder is required to be supportive and encouraging of others in a team;
help to build co-operation by setting an example and showing a flexible approach to
delivering team results; contribute to building team morale as an active participant
in the team.
Date Completed: September 2022
