Restaurant Waiter City of Westminster, England
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Location
About the job
Job summary
The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.
Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.
Catering Services sit within the In-House Services and Estates team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.
Job description
We are looking for an enthusiastic individual to deliver an excellent guest dining experience; to provide exceptional care and give a polished and professional service, exceeding our customers’ needs and expectations.
The successful candidate must be passionate about food and drink, customer service and the delivery of an effective and efficient product. They must be focused on the customer experience from entry to leaving the venue delivering a friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers, with the key aim of retaining and attracting new customers.
Person specification
- Experience of delivering excellent customer service with the ability to respond quickly to the needs of different groups of people.
- Experience of delivering a high standard of service in line with the objectives of a business in a diverse environment of customers and other stakeholders.
- Ability to work successfully within a team demonstrating a flexible approach; understands the team goals and objectives; offers help to team members and responds willingly to requests for help.
- Able to demonstrate excellent personal organisation skills, ability to work independently, and willingness to continually learn and develop.
- Experience operating a traditional Barista coffee machine.
Benefits
In addition to your salary, we offer an attractive range of benefits including:
- 30 days’ annual leave, pro rata (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Interest free season ticket loan and bicycle loan.
- Excellent ‘In-House’ and external training for professional and career progression (either within the catering service or elsewhere in Parliament).
- 5 over 6 day working shift patterns with Sundays and all Bank Holidays off.
- ‘Star Awards’ staff recognition scheme.
- Access to our confidential Employee Assistance Programme with a 24/7 helpline.
Things you need to know
Selection process details
- CV & Supporting Statement – If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.
More information on the role and the full criteria can be found in the Job Description.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
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