restaurant manager London, England
WLT Group
Full Time
London, England
52000 - 32700 GBP ANNUAL Today
Job description
Front of House Manager - URGENT!
£37,000
37.5 hours per week, Monday-Friday, 08.00-19.00 (Operational hours)
London
Responsibilities:
- Day to day management of the Front of House team to ensure the highest standards are achieved
- Manage the Front of House rota so that the Front of House area has adequate coverage at all times.
- Ensure all general household matters such as repairs etc. are followed up promptly and dealt with so that the Front of House area presents as an immaculate workspace throughout the day.
- Manage multiple requests efficiently when made for the same rooms and/or when rooms are needed but not readily available.
- Place food service orders and organise conference room set up for catering.
- Follow up after meetings to ensure that conference rooms are promptly cleared and arrange any specific cleaning when necessary in line with cleaning guidelines.
- Assist clients, visitors and law firm personnel with taxi and courier bookings and general enquiries.
- Assign vacant offices to visiting attorneys and executive staff.
- Ensure the London Visitor Process is followed.
- Responsible for general Front of House catering stocks/orders and wine stock and ensure that adequate stocks of crockery, cutlery, etc are maintained. Undertake an inventory on a regular basis, including wine and champagne for office and client events.
- Manage the flower ordering and more general decorating of the Front of House area.
- Assist the business development and marketing team with in-house and client events, specifically: taking responsibility for the completion of the SharePoint spreadsheet and event logistics, all catering arrangements, ordering of drinks, set up and preparation of conference rooms, ensuring adequate Front of House staffing for events and preparation of name badges.
- Work closely with external suppliers and contractors to build and maintain strong relationships.
- Review existing standards and procedures and implement new best practices to ensure a seamless delivery of Front of House and switchboard services.
- Train the Front of House team in any new processes and procedures.
- Manage the holiday planning and approval process for the Front of House team.
- Undertake appraisals and performance management of staff, including holding regular meetings with the team, setting individual objectives and ensuring individual career development plans are reviewed and realigned on a regular basis.
- Monitor budgets and organise the timely processing of invoices.
- Ensure early and late shift checklists are completed as required
- Ensure that the daily office attendance report of law firm personnel is processed correctly and distributed to the relevant individuals as required.
- Responsible for keeping your general health and safety knowledge up to date, with assistance from the Facilities Manager as required.
- Responsible for ensuring fire evacuation procedures are followed by the Front of House team and shared with all visitors.
- Responsible for sending out weekly set up/layout email to cleaning contractors.
- Liaise regularly with the secretarial and facilities teams to ensure all essential support is being provided
- Assist the Director of Administration with office events.
- Perform such additional duties and tasks that may be assigned from time to time by the Director of Administration.
Skills:
- Previous experience of leading a Front of House team and excellent leadership skills.
- Strong knowledge of Word and Outlook. Previous experience of working with Excel and PowerPoint desirable or willingness to learn new/update skill knowledge.
- Knowledge and experience of conference room booking software and switchboard systems.
- Strong commitment to client service.
- Positive and flexible approach with excellent communication skills, both verbal and written.
- Ability to build relationships quickly with all levels of personnel, key stakeholders, and external contractors.
- Excellent organisational skills and follow through.
- Able to cope well under pressure in a calm manner and ability to multitask.
- Ability to perceive and analyse problems, develop alternatives, and make or recommend sound decisions.
- Excellent attention to detail.
- First Aid at Work certificate would be beneficial or desire to undertake the qualification.
- Seniority LevelMid-Senior level
- Industry
- Outsourcing/Offshoring
- Employment TypeFull-time
- Job Functions
- Business Development
- Management
About WLT Group
CEO: David Kassler
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Company - Private
Website: www.wlt.com
Year Founded: 1820
WLT Group
www.wlt.com
London, United Kingdom
David Kassler
Unknown / Non-Applicable
10000+ Employees
Company - Private
Advertising & Public Relations
1820
