Restaurant General Manager United Kingdom
Job description
DESCRIPTION
At Las Iguanas our people and their happiness is our key ingredient to our recipe for success! As a General Manager your career will be a journey as we celebrate through every day of the flavours, pleasures and joy of Latin America.
At times this industry is a tricky dish to tackle and needs that special ingredient to make it really come together- could that be you? As a Manager you will be responsible for keeping the sizzle and fun in every day whilst maintaining our highly rated Social Media reputation. Be a part of the forever growing Latin American adventure explored by our customers across our 55 sites in the UK and Gibraltar.
WHY LAS IGUANAS, GIBRALTAR?
- Unbeatable sunny, Mediterranean lifestyle – live life to the full with all the trappings of the UK, but with glorious sunshine, surfing and even skiing just a car journey away! www.oceanvillage.gi
- Proven development and career progression with our award-winning training
- Free meals on shift
- Discounted meals for you and up to 3 of your family/friends who dine with you
- Attractive bonus scheme
THE ROLE:
Our General Managers are accountable for everything within their restaurants. They are focused on delivering exceptional guest experiences, recruiting, training and managing their team, in addition to traditional and social media marketing and being fully accountable for the profit and loss account of their restaurant.
Our General Managers are engaging communicators with their team and guests. They are passionate about everything that they do and are consistent in how they do it.
KEY ACCOUNTABILITIES
LOVE YOUR GUESTS
- Leads from the front, putting the guest at the heart of the business
- Empowers the team to deal with complaints and deliver magic moments
- Passionate about food quality and regularly checks food specs
- Shares guest feedback with the team and generates a great service culture
- Engages the team to drive feedback during every shift
- Rewards and recognises great guest service
ENGAGE YOUR TEAMS
- Creates an enjoyable working environment
- Creates an engaging candidate experience and talent banks for the future
- Communicates expectations and regularly carries out feedback and team reviews
- Communicates with the team and cascades all relevant information
- Identifies talent and has a clear succession plan in place
- Confident in dealing with underperformance and taking the necessary action
- Proactively manages any employee relation issues in line with company policy
ACHIEVE YOUR RESULTS
- Proactively forecasts sales and labour, flexing accordingly as the week progresses
- Ensures every shift is planned and organised with the right people in the right place at the right time
- Takes regular action to control costs and drive the P&L, in order to maximise sales and convert profit
- Communicates with local businesses and builds relationships within the local community
- Uses own their initiative to utilise local sales opportunities
- Drives a sales culture in the restaurant and implements regular sales driving activities and incentives for the team
DRIVE YOUR STANDARDS
- Ensures Food Safety and Health and Safety are the number one priority and the team understandtheir role in ensuring a safe and legal workplace
- Communicates to the team the consequences of their actions with regards to being safe, legal and compliant
- Takes accountability for all company policies and procedures and always leads by example
- Takes accountability for legislative compliance as per company handbook
- Ability to live and work in Gibraltar and Europe essential
- Firm Grasp of Spanish language preferable
- At least 1 year experience working at GM level in Las Iguanas or similar large restaurant chain essential.
Time for Work? More like Showtime! Join our carnival celebration As General Manger.
Apply today and work somewhere awesome!
