Resource Planning Analyst Bristol, England
Job description
Role OVO-View
Location: Hub based! Bristol, London or Glasgow
But you have the flexibility to work wherever suits you best
Team: Forecasting & Planning Team
Salary banding: £30,000 - £35,000
Experience: Mid Level
Working pattern: Full Time
Reporting to: Planning Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Agile, Organised, Focussed
Top 3 qualities for this role: Anlytical, Dynamic, Versatile
In the words of the team, you should leave your current role for this one because….
"If you want to be part of something great, building for the future and making a real difference to the lives of our customers and our business, working within our Forecasting & Planning Team offers this and so much more. Fast paced, agile & exciting, we're an integral part of the business, operating at its very core to help drive and deliver our strategic goals, whilst supporting the business in the here and now."
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:
We're hiring world-changers. Our Forecasting & Planning Team provides an end to end cohesive operational planning solution. With a simplified business partnering approach integrating the team into the market, planning for the full customer life cycle to deliver our Plan Zero mission.
This role in a nutshell:
You'll be working as part of the Forecasting and Planning Team within OVO Retail and will be at the heart of enabling the planning for customers for the OVO business. You'll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.
You'll work as part of the Resource Planning Team reporting to the Planning Manager and help develop world-class plans that challenge the business to keep moving forward and work across our wider function and our Operational stakeholders to deliver our collective goals.
Your key outcomes will be:
The Resource Planning Analyst is an integral part of the Forecasting & Planning Team with responsibility for delivering end to end planning support for our operational teams, delivering robust forecasting and sufficient staffing levels to provide exceptional service to our customers. Working closely with colleagues across the business, you will ensure we have the most up to date and accurate information in our plans. Supporting the day to day operational build and management of Supply & Demand plans, and aiding the delivery of robust end to end planning solutions from 15 minutes through to long range projections, that will enable the successful delivery of OVO's business objectives .
The Planning Analyst will support the delivery of planning rigour and accurate planning forecasts; supporting the Planning Manager in ensuring resource requirements & staffing solutions are defined to ensure OVO Energy delivers world class service to its customer base.
The Planning Analyst will collaborate to support change initiatives, conducting impact assessments, prognosis and scenario modelling for business transformation, identifying options that mitigating service impacting change.
Key responsibilities include:
To support production of demand forecasts and resource plans to ensure the right level of resource is deployed to deliver service excellence to our customers
To ensure all output is delivered on time aligning to the monthly planning cycle
To support the delivery of budget outlooks, along with monthly re-forecasting with robust audit tracking in place for all variances to the plan
To support the day to day management and maintenance of operational supply & demand planning models that deliver targeted business outcomes
To undertake analysis of operational metrics performance (Demand, AHT, Shrinkage) using trend and other data to produce accurate insight, projections and prognosis
To carefully assess Supply requirements building in house & OSP resourcing plans that support targeted outcomes and estate design principles
Create & maintain attrition forecasts based on historical trends, working closely with our operations and suppliers to understand drivers being outcomes and how this impacts projections
Build shrinkage plans based on business needs and targets, profiled across the year for each operational area. Monitoring performance against the assumptions and influences on service level attainment
Carry out detailed analysis using data from a variety of sources, with the ability to present findings to key stakeholders
To support the Planning Manager in articulating drivers to any variances to the plan for monthly revised planning projections
Undertake detailed analysis of operational performance, identifying core drivers to outcomes, and where necessary provide detailed recovery plans
To work with operational colleagues to ensure that risks are clearly understood and mitigated where appropriate
To deliver tactical intraday forecasts, aligned to the strategic forecasts. Preparing these for use for internal resource deployment, and shared with OSP partners for scheduling and planning purposes as per planning cycle requirements .
To provide operational planning & performance insight, telling consistent, clear and compelling stories, articulating complex data up to various levels of senior leadership
Investigates operational needs, resolving problems and contributing to a continual improvement culture
Work collaboratively across the Planning Analyst working group, sharing knowledge and skills to aid the wider peer development of report writing, presentation skills and overall ongoing development
Engage & support business change, undertaking impacts assessments, scenario modelling & performance prognosis to assist with informed decision making
Build relationships with stakeholders and challenge where appropriate
To utilise best in class methodology and statistical modelling to drive accuracy in forecasts to the agreed levels as defined
To ensure that planning projections have a tolerance that facilitate effective service delivery and optimise operating expense
To ensure that all supply & demand plans are constantly reviewed and monitored up to and including "on the day" to provide the most accurate information available to manage resources effectively
To ensure that staffing shifts meet required ToD demand arrival patterns, with robust shift alignment in place that secures delivery of of operational SLAs interday
Build and maintain accurate historical records
To use MI to assess Root Cause and formulate corrective plans and actions with key stakeholders with measures of success defined
Provide the business with timely status updates on projects and initiatives
Assist in the development and continuous improvement of current and new MI requirements,
Support standardisation across the F&P Team, for all systems, processes and procedures
Take a proactive approach on all business tasks to support the Management Team
Support and guide the wider team to ensure core priorities are consistently delivered
Ensure that all planning, forecasting and resourcing models are kept up to date to maintain rigour
Carry out any other tasks or duties as required by our senior management team
You'll be a successful Role Title here at OVO if you have…
A proven track record of delivery and expertise in business & resource planning, from long range outlooks through to intraday staffing
Experience working within a technology, business transformation or business analysis field
A structured and disciplined approach - ability to build networks and foster collaborative ways of working and promote effective data driven decision making
Experience of working in a fast pace, complex and innovative businesses that have seen rapid growth and expansion including through acquisitions
High energy - a proactive ,high performing leader who can can deliver through others and directly
The ability to meaningfully and appropriately challenge, but commit wholly once a decision is made
The ability to time-manage and prioritise workload
The tenacity to go that extra mile for your customer(s)
A growth mindset with a passion for learning and continued development
Outstanding problem solving abilities - create solutions that appropriately balance risk and reward, operating with curiosity
Outstanding data analytical skills, ability to see through the data and identify underlying trends or causes
Strong business acumen, understands commercial strategy and financial performance. Demonstrates data driven decision making
Strong stakeholder management skills and ability to influence through the use of data
Strong communication skills, with the ability to produce transform complex data sets in to clear and concise analysis outcomes and recommendations that enables informed data led decision making
Energy sector knowledge (desirable)
Formal training and certifications in business analysis, such as BCS or equivalent (desirable)
Formal training in lean process design, such as lean six sigma (desirable)
Formal training in agile delivery methodology such as certification as a scrum master or product owner (desirable)
You won't like this role if you…
- Aren't resilient and able to manage change working at pace
-
Aren't versatile and solution focussed
Aren't able to get into the detail whilst telling the simple story
Let's talk about what's in it for you
We'll pay you between £30,000 and £35,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!
We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.
You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
Here's a taster of what's on offer:
For starters, you'll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
Oh, and one last thing...
We'd be thrilled if you tick off all our boxes yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you! If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..
