Resource Business Support Manager Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
Resource Business Support Manager
The Operations Planning Resource Business Support Manager role is crucial in ensuring that the Ops Planning department has world-class processes and systems in place. The successful candidate will be responsible for investigating and proposing solutions to business issues, supporting development and delivery of a resourcing strategy aligned to the Ops Planning vision, and simplifying and automating processes to maximize productivity. They will be expected to work collaboratively with stakeholders, create key reports, and source external bench-marking opportunities. Other responsibilities include leading the delivery of local change, managing resourcing systems, and supporting senior management in delivering their strategies. The role requires a focus on removing manual intervention and improving efficiency, as well as leading trade union and stakeholder negotiations. The successful candidate must have a flexible schedule, as the operation runs 24x7.
Qualifications / Experience
The Resource Business Support Manager role requires a candidate with strong on-the-job experience in Resourcing processes and excellent people management skills, including successful team and performance management. The ideal candidate should also possess strong planning, numeracy, and analytical skills, as well as exceptional communication skills to convey complex problems to both technical and non-technical audiences. They must be a critical thinker who can evaluate complex problems and make decisions in a clear and informative manner. Additionally, the candidate should have proven stakeholder engagement experience, initiative in delivering positive business change, and the ability to maintain strong relationships with line customers, including senior managers. Expertise in project management, Business Objects, and databases, as well as high IT literacy with excellent Excel and data manipulation skills, are also important. Finally, the candidate should be emotionally resilient, cope well with pressure and changing demands, and possess good organisation and time management skills.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
