Resource Assistant York, England
Job description
Part Time Term Time - Permanent
Location: York
Salary: £21,828.00 per annum (£8,032 pro rata)
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
Monday 1.30-10pm, Tuesday and Wednesday 2-10pm (Term-time only).
The Team
The Customer Services team provide first line support and signposting to all our customers, including staff and students. Located both in the Fountains Learning Centre and the Holgate Student Centre, the team handles a wide breadth of queries from a range of sources. Including in person, via telephone and via email.
The role
We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. The post holder will work within the Customer Services Team and contribute to the smooth running and maintenance of the Fountains Learning Centre and its collections. The main duties will include the shelving of new and returned books and journals promptly and accurately, removal of books from self-return bins ready for shelving, the maintenance of Library shelves in good order and tidying study areas. In addition, Resource Assistants will aid the Service Desk by supporting users of the building to borrow, return and renew items via self-service kiosks.
Resource Assistants are also required to:
Work as part of a small team to manage the learning environments across Library and Learning Services, helping to ensure that the study and silent zones are observed.
Ensure that study areas and desks are kept clear of items and litter, and that furniture is in the correct place within the building.
Administer the policies and procedures regarding acceptable use of the building.
Liaise with Security to ensure a safe environment for all users of the Learning Centre.
Shelve and tidy resources, adhering to the University Health and Safety guidelines.
Empty returns bins adhering to the Library and Learning Services guidelines.
Contribute to departmental records and statistics as required.
Participate in continuous development of the Customer Services team, attending and contributing to meetings and advising line management of necessary adjustments to procedures.
Assist with collection maintenance tasks such as weeding, audits and book moves as required.
Help create an inclusive and safe environment that welcomes and supports all library users.
Required skills and experience
The successful candidate will thrive working in fast paced customer focused environment, and will be able to display experience of:
- supporting customers with empathy
- a desire to provide a continually excellent service
- excellent communication and interpersonal skills
- experience and familiarity with IT systems
- ability to work using own initiative
- flexibility to accommodate changing needs
As the majority of our service is located within the library, library experience is also a bonus.
Additional information
For informal enquiries please contact the vacancy chair - Jacob Powell [email protected]
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
If you require a reasonable adjustment in order to apply for this position please contact [email protected]. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us.
We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Please note that CVs are not accepted in place of the application form.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Relocation expenses package for certain roles
- Visa loan scheme
Further information about life at YSJ
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees here.
The latest news, views and stories from our staff and students can be found here.
We are committed to managing and reducing our environmental impact and to promoting sustainable development wherever we can, read more here.
Closing Date - Monday 28 August 2023 at midnight
Provisional Interview Date - Wednesday 13 September 2023
