Residential Property Manager - Mandarin Speaking Richmond, London, England
Job description
Role Overview
We are looking for an experienced Residential Property Manager with a strong knowledge of the lettings industry to join our diligent Property Management team.
Our team strive to provide exceptional customer service for our landlords, tenants, and contractors. Whilst no two days are ever the same: what remains consistent is always the need for thorough and proactive communication.
The Property Management team are critical in providing a smooth journey for our landlords and tenants, managing their own property portfolio and handling property management queries throughout the duration of a tenancy in an efficient and timely manner, keeping all parties always fully informed.
The candidate must possess excellent IT skills and grammar, as well as be proficient in all Microsoft programs.
Key Responsibilities
In this role, you will be responsible for the direct management of an assigned property portfolio and will need to keep up-to-date and follow the ever-changing legislation and processes.
In addition to the above you will be required to carry out the following:
- Managing and responding to landlord and tenant property queries and issues
- Proactive communication with both the landlord and tenant and compiling relevant reports
- Obtaining competitive quotations and instructing contractors
- Organising inventory, check-in and check-out appointments and distribute reports
- Keeping property records up to date
- Invoice processing in a timely manner
- Setting up and closing down utilities
- Organise timely safety checks and any required remedial works to completion
- Distribution of safety records to all relevant parties
- End of tenancy report evaluation, damage proposals to the landlord and management of the deposit distribution
- Booking and monitoring work
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
We are ideally looking for somebody that already has the following skills, knowledge and experience:
- Confident and positive outlook with a questioning mind
- Ability to remain calm and professional when dealing with challenging situations
- Capacity to multi-task and work well under pressure both individually and as part of the wider team
- Willingness to recognise a mistake and learn how to turn it around for the next time
- Ability to build relationships and recognise when to consult others, quickly establishing trust and credibility
- Accurate IT skills
- Excellent customer service, prioritisation, and organisation skills
- Confidence to deal with a diverse range of tenants and landlords both verbally as well as in writing
- Enthusiasm and a keenness to learn
- Minimum of one years’ experience in a residential property management role
- Ideally you should be ARLA qualified, if not we will support you through your ARLA training at our cost
- Fluent in Mandarin and English – Written and Verbal
Team Overview
Our diverse, sociable and friendly property management team are a mix of team leaders, property managers and assistant property managers. The team strive to provide exceptional customer service for our landlords, tenants and contractors.
Working in our vibrant lettings head office at Richmond you’ll be sat along-side, amongst others, our tenancy progression, client services, client accounts and renewals team. Our 100+ colleagues work in a supportive and collaborative environment providing a great opportunity for you to reach your full potential, which in turn benefits the lettings journey for our landlords and tenants.
Assessment applicants can expect during selection
- Screening call
- 3 stage interview
- Personality Profile
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