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Role: IT Support Analyst

Salary: £25,000 - £30,000

Location: London/Watford

Are you a motivated IT support looking to elevate your career? Are you a meticulously and driven problem solver with a can do attitude? Then you'll value the highly specialised and parliamentary professional environment this job role offers with great benefits and progression pathways to anyone looking to take themselves to the next level

This exciting Technical Support Analyst role for a London based MSP

Ideal Candidate:

• Acting as first point of contact on the IT Service Desk with responsibility for the initial logging of faults raised by service users, relating to all IT hardware and software and general enquiries.
• Providing 1st line service desk support: diagnosing, troubleshooting and resolving known hardware and software issues.
• Pro-active operational monitoring check completed daily
• Willing to work on call hours on a rota basis (for extra income)
• Must have a desire and passion for continuous service improvement
• Initial triage and assessment of issues raised. Obtaining any required authorisations and ensuring that the ticket contains all the required details to start investigations.
• MSP experience advantageous
• Driven junior individual/Graduate - lack of experience doesn't matter if willing to learn

If this sounds of interest to you, please ring or e-mail me a good time to organise a call!