Residential Operations Administrator London, England
Job description
An amazing opportunity to work with our client a Student Accommodation provider who are currently looking to recruit a Residential Operations Administrator for their student halls based in South East London - Camberwell.
Do you have experience of working in a customer services setting or in the hospitality industry and have administration experience ?
What is the role of the Residential Operations Administrator:
- Are you someone who thrives in a work environment where no two days are the same?
- Who enjoys working in a fast-paced team?
- Would like to further their career within student accommodation?
This is a varied, stimulating, and fast paced role where on any day you may be carrying out administrative tasks such as minute taking, diary management, and monitoring emails and the next day taking on projects of your own such as creating communication for students and looking at ways we can improve our current administrative processes which are used across the Camberwell halls. You will also have the opportunity to work alongside colleagues from within Accommodation Services on collaborative projects.
Responsibilities of the Residential Operations Administrator:
- Undertake PA duties such as minute taking, diary management, organise meetings or events, report writing or production.
- Give advice, guidance or assistance on accommodation matters at the hall, consistent with policy, sign posting or escalating as appropriate.
- Provide cover and support as directed by the Residence Manager.
- Assist with finance operations as directed by the Residence Manager.
- Undertake a full range of administrative tasks to support the delivery of services to students within Accommodation Services.
- Monitor the hall’s email accounts and respond to queries, raised concerns and complaints recording and forwarding to the appropriate person in the team, department or University.
- Contribute to the management of resident communications such as group mails, production of simple posters, electronic newsletters; ensuring there is a consistent approach taking action or escalating as appropriate.
- Be a point of contact for residents, visitors and contractors.
- Assist the Residence Managers with pastoral care, welfare and discipline in the halls.
- Coordinate reporting for the Camberwell halls, such reports may include repairs reports, ANUK compliance reports, monthly performance reporting, and hall related data gathering; meeting with and reporting into the Accommodation Projects Coordinator in relation to departmental and generic reporting requests issued by the Residential Operations Manager (Business Standards and Compliance).
- Support the Residence Manager in the performance of their duties to enhance the wider service provided to stakeholders by for example, contributing to the development and implementation of software packages or new practices,
- Develop an in-depth knowledge of the student accommodation software programme (Kinetics or any other software programme in use) to assist Hall Managers.
- Work with colleagues from other teams within Accommodation Services (Operations, Administration / Allocations, Finance, Social Programme, Communications, Summer Business) as required by the Residence Manager.
Who are we looking for:
- Has relevant knowledge and experience within a similar role at a similar level
- Experience to degree level or equivalent standard
- Experience of working in a customer services setting or in the hospitality industry
- Able to work as part of a team and with different professional groups
- Able to use own initiative or creativity to resolve problems
Salary on offer for this Residential Operations Administrator position:
This is a 35 hour working week offering a starting salary of £30,777.00 per annum with benefits
To note this position is subject to an Enhanced DBS carried out by the client and checked references.
If you feel you are the ideal candidate for this Residential Operations Administrator position, then please apply here or contact Jeanette on 0207 220 8900 / 07570345315 for further information
