The Stanwell Heathrow Hotel is a four-star boutique property situated in the historic village of Stanwell.

Perfectly located for business and leisure travellers alike with Windsor, Eton and Ascot Racecourse all within close proximity, and situated a 5-minute drive from Heathrow Airport.

The charming property features grounds and 53 contemporary rooms across the original Victorian house, the new wing and the converted stable block with a selection of rooms including its own private balcony or patio.

Job Description

We are looking for a Resident Services Assistant to provide overnight support of the departmental operations and act as a point of contact for residents during the night. You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met. While the role will predominently be covering the night-shift of 22:30 - 06:30, flexibility to cover occasional early shifts (06:30 - 14:30) and late shifts (14:30 - 22:30) would be beneficial.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

Please note: As this position will involve lone working on some or more shifts, the ideal candidate will need to be 18 years and/or above.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• Free meals on duty
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme

About Us

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As a Resident Services Assistant, key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, special requests to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on resident service.
• Conduct Night Audit procedure

This is not an exhaustive list but gives an insight to what is involved.

What Happens Next

Does the Resident Services Assistant role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about The Stanwell Hotel by Mercure.

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.