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Job description

Role

I am looking for a Resident Liaison Officer to join my clients team in THURROCK. The primary responsibility of this role is to interact with our residents and build a long term positive relationship, ensuring residents are fully involved in any decision making process that affects their homes.

Key Responsibility

Customer Care:

• Proactively respond to expressions of dis-satisfaction at the initial stage.
• Investigate, register all complaints and report in accordance with company and client procedures.
• Visit residents in their homes, when required, dealing with queries and keeping them informed.
• Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings.

Community Engagement:

• Attend resident surgeries and assist vulnerable people report repairs.
• Organise resident consultation events and attend resident association meetings as required.
• Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary.
• Complete a daily activity sheet detailing visits to residents and clients.

Requirements

• Previous experience in a similar role.
• Proven understanding of customer care with particular reference to vulnerable people is essential.
• Demonstrable knowledge and experience of complaint procedures is desirable.
• Strong interpersonal skills: must enjoy working with people on a personal level, building trust and maintaining confidentiality.

Other Key Information

• Full UK driving licence
• Own an Android or IOS mobile phone which you will use as part of your job (BYOD).
• Working hours 8am-5pm Monday to Friday

Benefits

• 22 days annual leave which increases with length of service
• Pension
• Perkbox rewards
• Long service rewards
• Volunteering days

Job Types: Full-time, Permanent

Salary: From £27,000.00 per year

Benefits:

• Company car
• Company pension
• Free or subsidised travel
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Grays: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Work Location: One location