Resident Advisor (Sales) London, England
Job description
Here at Fresh we are excited to be recruiting for a Resident Advisor (Sales) for Spring Mews. Our luxurious student accommodation is located in the heart of London, for those who adore inner-city chic. We have incredible social areas including an on-site gym and swimming pool. Our huge social area is complete with table tennis, pool tables, table football and Nintendo pods. For those wonderful sunny days in London, there is a great outdoor space to enjoy!
This exciting position offers full time hours working Monday to Friday where you’ll be working in an exciting, collaborative, people-first environment. You act as the first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly and the residents feel supported.
If you’re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you’ll receive excellent training and mentoring - keep on reading!
As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5* service to our customers. Key responsibilities of the role include:
- Carrying out the full lettings journey from initial contact, through to viewing and booking.
- Dealing with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person.
- Organising events and open days for prospective and current residents.
- Covering the main reception during office hours, this will include sorting the mail and distributing resident parcels.
- Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued.
- Undertaking viewings with potential residents, providing them with the up-to-date information relevant to their query.
- Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements.
- Receiving and processing payments, and monitoring / chasing rent arrears when necessary.
- Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations.
- Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.
The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work.
About you
We’re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You’ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we’re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload.
About fresh:
Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team.
Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry.
We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in!
Why work for fresh?
In return for your hard work and dedication, we can offer you some extensive benefits which include 25 days annual leave plus bank holidays, discretionary annual bonus, a range of benefits including exclusive shopping discounts, healthcare cashback scheme and a contributory pension scheme.
