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Job description

Residences Concierge Assistant

The Peninsula London is seeking to hire dynamic Concierge Assistants to join our Pre-Opening Residences Team, working as part of the Concierge Team providing friendly yet efficient service to The Peninsula Residences’ Tenants.

• An exceptional opportunity to join our high-profile flagship hotel and residences opening in London.
• The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees. 
• Join our award-winning group, working alongside a highly experienced team. 

Key accountabilities

• Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook and Residences Policies and Procedures.
• Handle telephone, email and requests made in person and providing detailed information regarding any Concierge services.
• Maintain accurate and timely records of Resident’s requests and other tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
• Anticipate Residents needs and exceed their expectations.

General requirements

• Experience in Hospitality or Residential Environment.
• Excellent command of English language with confident communication skills. A second language would be an advantage.
• Problem solving and multi tasking skills.
• UK Driving License.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan
• Workplace nursery salary exchange program

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We would be delighted to receive your CV and will liaise directly with suitable applicants.