Residence Customer Service Assistant - REQ209 London, England
Job description
Turning Passion into Purpose. This department provides advice and support for students on a wide range of non-academic and educational needs. The department aims to enable all students to achieve their potential while studying, by providing an approachable and reliable service that students can trust.
Services provided include accommodation advice covering disabilities and dyslexia; employment and careers; financial advice; international students; mental health and wellbeing. ID card support, Student status and Council Tax exemption letters are also provided.
The Accommodation Service is looking for an enthusiastic customer focussed individual to work within the Dante Halls of Residence supporting the day-to-day operations and functions.
This is a varied and challenging role focussing on the key priorities and critical needs of the student to ensure the student experience is not compromised.
The role is multi-faceted encompassing a variety of administrative as well physically walking around the halls of residence checking rooms, maintenance work, student wellbeing and other tasks.
About You:
You will have excellent interpersonal and communication skills, combined with tact, discretion, and the ability to deal professionally and empathetically with our diverse students, LSBU colleagues’ external partners and agencies.
You will have a good educational background, with previous administrative experience in a similar environment, and a passion for providing an excellent front facing support service.
You will be skilled with the Microsoft office suite and have some understanding of accommodation software and enquiry management. Experience of planning and prioritising operational activities with attention to detail is essential.
Benefits and How to Apply:
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
The closing date for applications is 18th September 2023
Interview/assessment - week commencing 27th September 2023
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
This role is not eligible for sponsorship under the UKVI Skilled Worker route, more details on this can be found within the candidate pack.
If you have any questions related to your application, please email the recruitment team [email protected]
We reserve the right to close the vacancy early, should we receive sufficient applications.
