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Job description

Responsibilities:

• Handle reservations using Opera PMS, Resa web
• Respond promptly and professionally to guests’ inquiries about room availability, rates, and amenities
• Process reservations by entering guests’ information, selecting appropriate rooms, and ensuring all bookings are accurate
• Provide guests with confirmation of their bookings
• Work collaboratively with other hotel departments to ensure smooth operations and guest satisfaction
• Manage inventory to maximize room availability and revenue
• Accurately process cancellations and modifications to reservations
• Maintain knowledge of current promotions and packages offered by the hotel
• Provide exceptional customer service to ensure guest satisfaction and loyalty
• Adhere to all hotel policies and procedures, including those related to privacy and confidentiality
• Cover reception when required
• Participate in training and development opportunities to enhance skills and knowledge

Requirements:

• High school diploma or equivalent required, Bachelor's degree in Hospitality or related field preferred
• Minimum of 1 years of experience in hotel reservations, with expertise in handling group reservations
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues
• Strong attention to detail and accuracy, with the ability to manage multiple tasks simultaneously
• Proficient in using computer software, including Microsoft Office and hotel reservations systems
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of hotel industry trends and practices preferred
• Fluent in English, additional language proficiency is an asset

If you meet these requirements and are interested in this opportunity to join our team, please submit your resume . We look forward to hearing from you.

Job Types: Full-time, Permanent

Salary: £12.00 per hour

Benefits:

• Employee discount
• Flexitime

Schedule:

• 8 hour shift
• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hayes: reliably commute or plan to relocate before starting work (required)

Work Location: One location