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Principal Duties Responsibilities

Supporting the Reservation Systems Manager the main tasks will include not limited to;

• Assisting with the management of the suite of reservation applications and ensuring they operate at optimal performance while striving to enhance the systems to ensure they deliver efficiencies for the business
• Support with the build and Configuration of new hotel builds in Opera including PMS, ADS OWS builds.
• Support with the testing of new technologies to improve business efficiency or guest experience eg. Kiosk, Apps, Integrated Credit Cards
• Being a point of contact for the Hotels and Helpdesk dealing with Res system issues via email
• Provide external auditors with relevant documentation when required
• Assist with testing and support with system upgrades including Opera, Kiosks PDQs
• Support with Oracle maintenance windows
• Assisting with the documentation of SOPs
• Support the Reservations Systems Manager during transition week of hotels rebranding

• Knowledge Required:
• Continually develop new knowledge and skills to ensure best practice service delivery.
• Be standards driven and detail-orientated with the ability to organise and plan ahead.
• Ability to multi-task, and make sound decisions in fast-paced environment.
• Communicates openly and clearly both verbally and in writing

Key Performance Metrics

• Provide training where necessary across the business related to updates around processes of reservation systems
• Take team approach to all areas of role considering impact to wider business of actions

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 52 hotels across the UK Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!

Some of the perks you could enjoy include:

• Bonus scheme: based on your personal and our business performances
• Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot lunch in the hotel’s employee restaurant
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!