Reservations Supervisor

Reservations Supervisor London, England

Imperial College London
Full Time London, England 35477 - 39860 GBP ANNUAL Today
Job description

With access to circa 2,200 bedrooms in South Kensington and North Acton, over 100 conference/meeting venues in central London, and a premium summer school hosting 500 students annually, Commercial Operations generates valuable income for Imperial to supplement its core activities.

We are seeking a highly motivated Reservations Supervisor to join the Commercial Operations team at Imperial College London. Based at the South Kensington, White City and North Acton campuses and reporting to the Commercial Summer Lettings Sales Manager, you will be responsible for leading the summer accommodation temporary reservation teams in reaching its targets.

If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a competitive salary, excellent pension scheme and career development opportunities.

Duties and responsibilities



  • Manage the Temporary Reservation Sales Agents, set targets, and ensure that these are met.

  • Manage the recruitment process and training of the Temporary Reservation Sales Agents and provide consistent support and development during their contracted period.

  • Assist the Accommodation Sales Manager and the Product and Revenue Specialist in the day to day administration of booking extranets, retail and allocation systems to ensure up-to-date availability to sell our summer accommodation

  • Support the Accommodation Sales Manager with forward thinking and planning, to grow the department and meet targets.

  • Maintain a good relationship with internal and external clients and suppliers

  • Report to the Accommodation Sales Manager activities, challenges, business trends and opportunities to increase revenue and brand awareness

Essential requirements



  • Extensive reservations and experience within the hospitality industry in a residential venue

  • Experience in managing a team of 3 staff or more

  • Experience in using hotel/hospitality booking system (ideally Kinetics)

  • Customer Service Experience ideally in the hospitality sector

  • Experience in prioritising tasks and managing busy workloads successfully to ensure that deadlines are met

  • Knowledge of and interest in the London hospitality market

  • Working knowledge of MS Office applications including Word, Excel, Outlook, Office365, and Teams

  • Excellent interpersonal skills

  • A confident, resourceful and creative individual who can operate in a challenging environment

  • Highly organised with attention to detail and accuracy

  • Self-motivated, enthusiastic, and a good team player

  • Excellent standard of written and spoken English and numeracy

  • Ability to communicate effectively with a wide range of stakeholders

  • Be able to prioritise workload, work well under pressure and cope with deadlines

  • Show initiative in the role and always seek to improve skills and knowledge

  • Passionate about delivering first-class customer service

  • Excellent telephone manner

  • A flexible approach to working, sufficient to be able to work a 5/7 days per week arrangement, work evenings and weekends, and able to work at various locations as reasonably requested

Further information

This is a full time and fixed term role until October 2023, and you will be based across our London campuses.

Should you require any further details on the role please contact: Silvia Pasqualino – [email protected].

As this post is exempt from the Rehabilitation of Offenders Act 1974, a satisfactory Disclosure and Barring Service (DBS) check, at the appropriate level, will be required for the successful candidate.

Documents

  • JD - Reservations Supervisor.pdf

Reservations Supervisor
Imperial College London

www.imperial.ac.uk/jobs
London, United Kingdom
Prof. Alice Gast
Unknown / Non-Applicable
5001 to 10000 Employees
College / University
Colleges & Universities
Education
1907
Related Jobs

All Related Listed jobs

Maintenance Operative
Britannia Hotels Daresbury, England 25484 - 26305 GBP ANNUAL Today

All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants. Conduct general Hotel maintenance inside and out.

truck driver
Helbiz New York, NY 22.75 - 20 USD HOURLY Today

Helbiz, Inc is a multi-modal, international company with a focus on micro-mobility to solve first and last-mile transportation problems....

Optician
Lux Eyewear Palo Alto, CA 24 - 30 USD HOURLY Today

Answering phones and scheduling frame selections and lens cutting appointments as we have our own in house lab to ensure quality lab work done in a timely

Graduate Workday Sales & Marketing Consultant (Belfast & Derry) - Summer 2023 Intake
Kainos Belfast, Northern Ireland Today

Previous experience of dealing with customers. A degree in business studies, marketing or related field and a curiosity to learn how technology can solve our

Redistribution Driver - Bournemouth
Beryl Bournemouth, England Today

Holds a clean and full driving licence; Provide assistance to the general public in a polite and professional manner. Punctual with good time management skills;