Reservations Sales Coordinator Leatherhead
Job description
Beaverbrook is a carefully curated collection of two luxury hotels. The heart of the brand, Beaverbrook estate, is set amidst 400 acres of countryside in the Surrey Hills and comprises three distinctively designed venues, that make up the hotel, three restaurants and a Health Club & Spa, as well as indoor and outdoor activities, including a home cinema and meeting spaces for all occasions. What binds our hotels together is the Beaverbrook ethos – a warmth and thoughtfulness that makes every guest and employee journey unforgettable and that reflects our approach to exceptional experiences. Striving to turn visions into reality, for guests and employees alike, through unique opportunity and emotional hospitality, Beaverbrook offers something truly special within remarkable surroundings.
Due to the increased demand of our growing Estate, we are now recruiting additional Reservations Sales Coordinator for Beaverbrook and Beaverbrook Town House. Join us at Beaverbrook where you’ll be part of a friendly and motivating team, who work together to create unforgettable luxury experiences for our guests.
The Role
Based at the Estate, as a Reservations Sales Coordinator you will provide a luxury service and create memorable experiences for guests visiting us at both of our charming and unique hotels. Introducing guests to the brand, you will be an integral part of the guest experience, ensuring excellence from the very start of their Beaverbrook journey. You will be responsible for all bedroom, spa and dining reservations via telephone and email enquiries. As a Reservations Sales Coordinator your responsibilities will include but will not be limited to: maximising room revenue through selling, and upselling our rooms, dining experiences and packages, creating personalised experiences for our guests and utilising your customer service skills to exceed guest expectations. You will have the chance to learn the product in detail, including bedroom tours, restaurant tastings and spa induction, to ensure you are best equipped to sell guests a unique and bespoke experience.
The Person
In this role you will build relationships with all departments across the Estate, as well as communicating with guests on a professional level, so excellent communication at all levels is required. You will have a great telephone manner, a genuine sense of interest, have impeccable attention to detail, and a good level of IT skills in order to work with our booking systems.
Ideally, our Reservations Sales Coordinator will have prior hotel bookings experience however we are happy to consider travel, holiday or corporate bookings experience.
The Reservations team will work 5 days out of 7 (including weekends) and on shifts to ensure all telephone calls are efficiently answered. The shifts are 0700-1530, 1030-1900 and 1430-2300.
Alongside a basic salary of £25,000, you will have the opportunity to earn an additional £4,000 per annum with our commission scheme.
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team you can expect to receive:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- Meals on duty for some positions
- 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
- Employee Assistance Programme with Health Assured
- Pension
- Long Service Awards
- Earn up to £1000 for recommend a friend scheme
- Cycle to work scheme
- Uniforms
- Free parking
- And other local benefits
