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Reservations Executive

Play a key role in the Reservations team to support the luxury experience our guests from around the world enjoy at one of the world’s best hotels.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We need a Reservations Executive to keep sure our guests have the perfect experience when booking to stay in our hotel.

It’s the perfect place to broaden your understanding of what it means to be a Group Executive, because we have so many businesses within our business – restaurants, rooms, spas and bars.

It’s the perfect place to gather a few more passport stamps, too. Many of our colleagues in our team have also spent time in one of our thirty-two other locations, from Miami to Macau to Munich. And everyone’s given opportunities to progress. In short, if you’re interested in moving around – or moving up – Mandarin Oriental could be the right choice for you.

The Reservations Executive will be responsible for the following duties:

• To download bookings from external reservation systems.
• Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
• To ensure all VIP and special requests are handled efficiently and accurately
• To have full knowledge of all rates, room types, overall hotel product and hotel’s primary competition.
• To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented

Here’s a list of some of the amazing benefits on offer to our colleagues at Mandarin Oriental Hyde Park, London:

• Complimentary & discounted stays at our beautiful Hotels
• Access to discounts and deals with over 200 popular high street retailers, including discounted gym memberships and travel deals
• Westfield Health cash plan, with children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• 50% F&B & Spa discount
• Friends & Family hotel rate and Spa discount
• Season ticket loan & cycle to work scheme
• Generous recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days annual leave
• Life Insurance benefits whilst in service
• Highly discounted podiatry sessions
• Financial wellbeing, financial planning and mortgage advice workshops
• Employee Recognition Programmes
• Employee Assistance Program through Hospitality Action – giving you access to
• Social, wellbeing, charity, and sporting events throughout the year
• 1 paid Charity day per year to dedicate to a charity of your choice
• Fantastic learning and development opportunities for all levels of staff
• Excellent career progression with an iconic, luxury, global hotel brand

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.