Reservations Coordinator Remote
Job description
ICMI is currently looking for a Reservations & Events Co Ordinator Maternity Cover to maximize hotel’s rooms, meetings and events revenue and guest satisfaction by receiving, handling and processing all enquiries under the direction of the Reservations Manager. The job incumbent should work in line with company and hotel’s guidelines, business plans and service concepts. The successful candidate will have fluent English written and spoken. This is a full time post working from home.
- Greets guests over the phone in a friendly, courteous manner, using the hotel and departmental greeting.
- Records reservation information accurately.
- Records requests for special accommodations and suites.
- Maximises guest satisfaction by communicating customer specifications to hotel
- Keeps Reservations Manager informed of new group bookings & Business Blocks and manage the final details of room only groups.
- Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
- To understand the rate structure and current promotions.
- Handles all special requests appropriately.
- Achieves maximum occupancy and average rate by utilising yield management as directed by the Revenue Manager
- Sets up and maintains filing, trace, and communication systems, and follow-up procedures in line with guidelines
It is an exciting and challenging position that requires great attention to details and passion for 5 start service.
If you feel you are up for a challenge please apply.
Work Remotely
- Yes
Job Types: Full-time, Temporary
Contract length: 9 months
Salary: £25,200.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer Service: 1 year (required)
- Hotel: 1 year (required)
Work Location: Remote
Expected start date: 12/06/2023
