Reservations Coordinator Manchester, England
Job description
What you’ll be doing!
Reporting into the Revenue Manager you will complete the task of accurate and efficient administration of reservation bookings. Supporting the client with expert knowledge to maximize sales and obtain repeat business. Committed to the business and achieving hotel revenue targets, you will need to display exceptional customer service, a hands-on flexible approach to working with other departments and a determination to go the extra mile to secure the sale.
Who You’ll Be working for!
Perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning city centre hotel. With the Manchester Arena, The Printworks and the Manchester Arndale centre on our doorstep we attract guests from all over the world for lots of different reasons With 228 bedrooms, a gym, meetings rooms and our cosy and inviting glasshouse bar and restaurant we really are a spectacular place to start your Centre Island career journey.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 500 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days Holiday pro rated increasing to 33 days after your 5th year of Service
· Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
· In house rewards and recognition program
· Long Service Awards
· Uniform provided
· Career progression opportunities
Job Profile
Main Duties and Responsibilities:
- Professional handling of both bedroom reservations enquiries from all channels.
- Listening and assisting the client with both hotel and local knowledge to maximise revenue opportunities.
- Accurate and efficient implementation of correct procedures and hotel communication; supporting operational departments and ensuring the best guest experience.
- Accurate profit and revenue capture, through correct pricing, posting and invoicing.
- Quick reaction to trends and changes in the market place/ competitor activity
- Build client relationships, with trust and sincerity.
- Promote new campaigns and IHG initiatives
- Contribute to marketing collateral and social media
- Complete RFP’s and proposals in allocated time frame
- Research Identify and follow through on sales leads.
- Participate in promotional events
- Efficient system and diary management to maximise sales opportunities
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The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests!
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
