reservations agent London, England
Job description
Exciting Reservationist opportunity in London's Mayfair!
Join a vibrant team as a Reservationist, the welcoming face and voice of a prestigious establishment. As the ambassador for the brand, you'll leave an unforgettable first impression on esteemed guests, reflecting the exceptional experience that awaits them.
Role Key Duties Include:
Utilize 7 Rooms (hospitality platform) for seamless online customer bookings, while also handling telephone and email inquiries to maximize customer experience and revenue potential.
Elevate service for VIP & Concierge booking clients, collaborating with top Hotels and Luxury Lifestyle Service providers, offering a special and unique experience.
Make every call count by driving sales through exceptional service.
Book and manage reservation requests using an advanced reservation system.
Respond promptly to telephone and email requests, assisting guests with warmth and information.
Adhere to departmental policies, procedures, and service standards.
Operational/Technical Skills:
Masterful Office skills to excel in your role.
Excellent command of the English language and impeccable writing skills.
Familiarity with reservation systems like Opentable, The Fork/Bookatable, and a quick learner when it comes to new software.
Sales and Service Skills:
Deliver unparalleled service through your unique style and engaging conversations.
Skillfully drive sales, even during less desirable table times, leaving guests delighted.
Previous reservation and restaurant experience will be a valuable asset.
Display a smooth and confident approach to handle and manage guests with grace.
Salary & Benefits:
Enjoy a competitive salary and attractive benefits package.
Seize the opportunity for personal training and development, fostering growth within the team.
Relish food and beverage discounts across esteemed group.
Secure your future with a pension scheme.
Embrace healthy commuting with the Cycle To Work Scheme.
Support your family with the Childcare voucher scheme.
Be part of staff appreciation events, celebrating our exceptional team.
Step Ahead is acting as an Employment Agency Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity. This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.
